Venue showing at lat/long 0 on events page, but correct on venue page

[kayosdesign]

Hi,

I’m trying to get ECPro working on a new site and have an issue with a venue displaying at Lat/Long 0 on the events list page
https://dev.kayosdesign.com/ee_members/events/map/

But it is correct on the individual event & venue page
https://dev.kayosdesign.com/ee_members/event/lead-explosion/
https://dev.kayosdesign.com/ee_members/venue/melbourne-masterclasses/

I only have 2 events & 2 locations at this stage

The Google Maps API key is new as of today and appears to work without issues.

Your assistance would be appreciated.

[Jaime Marchwinski]

Hi Dave,

Thanks so much for reaching out!

Can you take a screenshot of what this event/venue looks like on the backend, so that I can try to replicate things on my end?

In the meantime,let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[kayosdesign]

This reply is private.

[Jaime Marchwinski]

Hi Dave,

Thanks for that information.  I’m not able to replicate this issue using the venues you provided, as they appear properly on the map on my test site.

If you go to Events Settings < General, do you see any button to Fix Venue Data?  If so, please click that button.

If that doesn’t resolve the issue, can you try deleting the venue and recreating it?

Let me know if that helps!

 

Thanks,

Jaime

[kayosdesign]

Hi Jaime,

I have no idea what is going on that makes my install different to
yours.
The “Fix Venue Data” option is not available.

For further testing I deleted the website and installed wordpress from
scratch. The front end map view however is still showing the issue.
I have identified that the map view only works when I manually specify a
latitude and longitude on a venue.

Bunch of information relating to the site below
List of installed plugins –
https://www.dropbox.com/s/99cc30ni3rbvyrd/pluginlist.png?dl=0
List of installed themes –
https://www.dropbox.com/s/6rrkdcqlify5429/themelist.png?dl=0

After installing WordPress & Event Calendar I set the Google Maps API
key in the events calendar settings. All other settings are default.
I then created 2 venues
No Lat/Long –
https://www.dropbox.com/s/4bw32leuxg5a33o/backend-venue-nolatlong.png?dl=0
With lat/long –
https://www.dropbox.com/s/5jfekt8srjaet8s/backend-venue-latlong.png?dl=0

I then created events using the venues
No Lat/Long –
https://www.dropbox.com/s/1sna5u17opil8td/backend-event-nolatlong.png?dl=0
With Lat/Long –
https://www.dropbox.com/s/7q3lrabd8aewluc/backend-event-latlong.png?dl=0

This results in the following front end views
List view (https://dev.kayosdesign.com/ee_members/events/list/) –
https://www.dropbox.com/s/4w0oxscsuxdu51j/list-view.png?dl=0
Map view (https://dev.kayosdesign.com/ee_members/events/map/) –
https://www.dropbox.com/s/gdnc1rbvqnnwx2w/map-view.png?dl=0
Venue no lat/long (https://dev.kayosdesign.com/ee_members/venue/melb/) –
https://www.dropbox.com/s/thdt1td5arqqvrz/venue-nolatlong.png?dl=0
https://
Venue with lat/long
(https://dev.kayosdesign.com/ee_members/venue/syd-with-lat-long/) –
https://www.dropbox.com/s/9574uzc8llpjsmr/venue-latlong.png?dl=0

I have recreated the user account previously mentioned.

You assistance is appreciated,

• This reply was modified 5 years, 12 months ago by kayosdesign.
• This reply was modified 5 years, 12 months ago by kayosdesign.

[Jaime Marchwinski]

Hi Dave,

Thanks for going through all of that testing and providing all of that information.

It seems that the venues work, as long as longitude and latitude are specified.  Is this correct?

As I mentioned, I tried the same venues that you previously listed and could not replicate the issue that you were experiencing.

In any case, it seems that you have found a workaround so that the venues will show up.  Did you need any further assistance troubleshooting?

Let me know!

 

Thanks,

Jaime

[kayosdesign]

Hi jaime,

Manually adding latitude and longitude value is not a viable work around.
It is an indication of where something is going wrong.

I understand that it works on your system, however I need to know what the
difference is between that and mine are.

Why is a stock installation of WordPress and the event calendar plugin not
working?
Have you tried it on my system? Did it work for you?
Am I doing something wrong?
Is it a configuration issue?
Is there any way to get more information as to where the are going wrong?

D.

—
Sent from a mobile device.
Please excuse any misspellings or odd punctuation due to autocorrect.

[Jaime Marchwinski]

This reply is private.

[kayosdesign]

This reply is private.

• This reply was modified 5 years, 12 months ago by kayosdesign. Reason: fixing typo

[Jaime Marchwinski]

Hi Dave,

Hm okay, that is interesting.  That may be a viable solution for now, however in the next month, Google will be removing all keyless map access, so an API Key will be required.

Can you try setting up a new Google Maps API Key and see if that helps?

https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Let me know if that helps!

 

Thanks,

Jaime

[kayosdesign]

Hi Jaime,

I was using a newly generated API key, however I regenerated the API key
following the instructions and the issue still exists.

Without an API Key set, I did get the error message saying that I had
reached the daily limit when adding new test venues.
After this error appeared, the button in the Settings – General area to
fix the venues was available. However, using that option did not correct
the issue.

Tests were conducted an hour after making changes to the API Key. Google
suggests that changes will take 5 minutes at most to take effect.

D.

[kayosdesign]

Screen shot of API settings attached.

[Jaime Marchwinski]

Hi Dave,

Are you still seeing one event at 0 0, with a Google Maps API key activated on your site?  if so, is it always at the same location or does it not make a difference if you change the venue address?

Could you please go to your wp-admin and while editing a venue see if the latitude and longitude fields are filled in? You can discover those fields by clicking the ‘Use latitude + longitude’ checkbox.

If they show up empty, then please try saving the venue again with the ‘Use latitude + longitude’ option unchecked, and see if the coordinates get filled in.

Let me know if that helps!

 

Thanks,

Jaime

 

[kayosdesign]

Hi Jaime,

Venues added with the API Key set still fail to appear on the map view.

Example
Venue defined without the api key
https://dev.kayosdesign.com/ee_members/venue/bris-test-123/
Venue defined with an api key
https://dev.kayosdesign.com/ee_members/venue/bris-test-12/
Both venues have the same street address defined.

Map view – https://dev.kayosdesign.com/ee_members/events/map/
Only one event is displayed on the map view.

As the amount of time spent trying to resolve this issue has now
exceeded my budget I am working around it by disabling the map view and
hoping that a future update will start working correctly.

D.

[Jaime Marchwinski]

Hi Dave,

I’m sorry to hear that.  Please note that this thread will self-close in three weeks, but feel free to open a new thread (and reference this one) if/when you decide to re-address the issue.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

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