[Jaime Marchwinski]

Hi Derek,

Try changing the elseif to if.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Emilio,

Thanks so much for reaching out and for your interest in our products!

Yes, with Event Tickets Plus, customers will receive the information that they entered in their attendee information section.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thorn,

Thanks so much for reaching out!

You can make a field Required, so that a checkbox field must be checked or a text field must be filled in.  You can make a field Required where you add Attendee meta data to include.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jan,

Thanks so much for reaching out!

As a first step, can you try re-downloading The Events Calendar?

If you cannot do that, you can delete the plugins via FTP from your site and then try re-downloading them.

Here are some helpful resources in order to do that:

https://www.wikihow.com/Use-FTP

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jonah,

Thanks so much for reaching out!

It looks like you have no Google Maps API Key included on your site.  As a first step, can you add in a Google Maps API Key and see if that helps to resolve your issue?

https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Don,

Thanks so much for reaching out!

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out and for your interest in our products!

None of the external sources that you listed are required in order for our plugins to work properly.

With a fresh WordPress install, you can use our plugins right out of the box.  Depending on which plugins you are interested in, you may want to incorporate an e-commerce solution of your choice, however that may not even be necessary if you use the Tribe Commerce functionality within Event Tickets Plus.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jo-Anne,

Thanks for reaching out again!

Were these registrations made via RSVP or tickets?

If there was no user attached to the initial order, you could require users log in before creating a ticket or RSVP (under Events Settings < Tickets) and then have your students re-register and create a username first.

I know this isn’t an ideal scenario, but it will help to streamline the process for future registrations.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

No problem, I’ll go ahead and close out this duplicate thread.

[Jaime Marchwinski]

Hi Derek,

Thanks so much for reaching out!

You can change the browser title for the main calendar using the following tutorial:

https://theeventscalendar.com/knowledgebase/changing-the-browser-title-for-calendar-views/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michelle,

Thanks so much for reaching out and for your interest in our products!

You can import from a variety of sources, namely Google Calendar, iCal, Meetup, CSV, ICS file, and Other URL (other sites that have The Events Calendar events on their site).

Beyond these options, unless you convert other calendars in one of the above formats, you may not be able to import them.

You can purchase different tiers of Event Aggregator based on the number of imports that you will using daily.

Here is more information on how daily imports work:

https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

We have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Darby,

Thanks so much for reaching out!

Unfortunately this feature is not currently supported, which may be why you are experiencing issues when trying to import.

For your reference, here are some CSV file examples for importing:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jena,

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, you can use the Other URL feature to import events from other sites that have The Events Calendar on their site, which it sounds like is the setup you have going on here.

In addition, if you’d prefer to not go through Eventbrite for your tickets and reservations, you can use Event Tickets Plus to create tickets and have users register for events with all of their necessary information.

As far as gratuity goes, this is probably something that you’ll want to configure through WooCommerce or your e-commerce solution of choice.

We have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Steven,

Thanks so much for reaching out!

The only way to capture that information via attendee export would be to have your attendees add in that information with their ticket on the front-end, which would then appear in the Details column of your export.

You can also add that information in manually after ticket purchase if you used a third-party plugin like User Switching.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alex,

Thanks so much for reaching out!

It does look like that link is no longer available.  However, you can change the location of RSVPs/tickets by going to Events Settings < Tickets and change the Location of RSVP form and Location of Tickets form.

Let me know if that helps!

 

Thanks,

Jaime

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