Edit ticket info without having created an account

[Jo-Anne]

Hi there,
I have a large group of students that registered for an event. Most of them did not create an account when they did so. I now need to gather more data than initially expected.

I had thought the best way to do that would be to have them create accounts using the same email address as they ordered, thinking that their initial order would then be tied to their account and they could go ahead and fill in additional ticket info. That doesn’t seem to work as I created a new account with the same email address and it didn’t seem to recognize the initial order.

What’s the best way for me to gather the additional information from the existing (non-account) orders?

Thank you!

[Jo-Anne]

D’oh just noticed this went to presales. Will repost to the support desk.

[Jaime Marchwinski]

No problem, I’ll go ahead and close out this duplicate thread.

[Author]

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