[Jaime Marchwinski]

Hi Maximilien,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jwala,

Thanks so much for reaching out!

You can check the status of the server by heading to Events Settings < Help and scrolling down to Event Aggregator System Status.

Does it say that the server is connected?  Do you see any other error messages of note there?

If the server does seem to be connected, try running your import again and let me know what happens.  If the server does not seem connected, let’s start by checking that the Event Aggregator is connected to your current license key. See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Melanie,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Fraser,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

It looks like you are displaying the price on your Single Events, as well as able to make an RSVP.  Is there another field that you are looking to remove?  If you could point me to what you are looking for, perhaps with a screenshot, I may be able to give more specific advice.

In the meantime, please know that you can add both tickets and RSVP if that is what you are looking for.  If you are not seeing this functionality, you can start by running through our testing for conflicts procedure:

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dave,

Thanks for reaching out!

It sounds like you have made some progress towards achieving the results that you are looking for.

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

You can use Google Chrome Inspector Tool to ensure that you are targeting the correct element, if you are unable to see the events for logged in users with the CSS that you provided.

If you still cannot target the right element, can you provide me with the URL to the calendar and I will see what I can do?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tak,

I’ve gotten some feedback from my colleagues and have some additional information for you that you may find helpful.  Here is an example of creating a recurring event that I can share:

Tribe__Events__API::createEvent( [
'post_title' => 'Some post',
'post_content' => 'Lorem ipsum other stuff and so on.'
'EventStartDate' => '2017-12-25',
'EventEndDate' => '2017-12-25',
'EventStartHour' => 09,
'EventEndHour' => 20,
'EventStartMinute' => 0,
'EventEndMinute' => 0,
'recurrence' => [
'rules' => [ [
'type' => 'Every Week',
'end-type' => 'After',
'end' => null,
'end-count' => 1,
] ]
]
] );
Obviously, the recurrence rule will be of most interest to you and you will need to translate the JSON data that you shared into that format.

Beyond that, I’m afraid that additional customization assistance is beyond the scope of support that we can provide.  But I hope that the information that I have provided you helps to get you going in the right direction!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Torsten,

Thanks so much for reaching out!

I’m sorry to hear that you are having issues with you imports.  As a first step, I’d recommend looking over this article, which details what counts towards your daily imports:

https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

If you still feel that you are having issues with your imports, can you try disconnecting your Facebook Token and reconnecting it?

After that, if you head over to Events Settings < Help, what do you see in your Event Aggregator System Status?  Attaching a screenshot here might be easier.

Also, what do you see in your Event Log (right above Event Aggregator System Status)?  Any errors of note?

And finally, can you also provide me with a URL to one of the failed imports, so that I can run some tests on my site as well?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Pavlo,

I apologize, but I’m not entirely sure what you are looking for.  You can get the countries being used by the plugin by going to: wp-content/plugins/the-events-calendar/common/src/Tribe/View_Helpers.php

In addition, if you’d like, you can customize the countries that you use by going to Events Settings < Default Content and Use a custom list of countries.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tabytha,

You are correct.  If you do not fill in the Start Sale and End Sale times, the Start Sale will begin immediately (or to the nearest half hour) and the end sale will still be left blank.  If there is another Start Sale/End Sale time that you would like, you can edit it manually.  However, what you are seeing on your site is expected behavior.

If you have any further questions, I’d recommend opening up a new thread and replying in a private reply with your system information so that we can expedite the process.

I hope this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

I responded to your other thread that was resolved.  Are you still experiencing this issue?  If so, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joelle,

Thanks for reaching out!  We appreciate your patience, as we’ve been experiencing a higher than normal volume of threads!

In any case, we released a Maintenance Release of our plugins yesterday that addressed some stock issues which may resolve your issue.  Would you mind updating and letting me know if the issue still occurs?

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tjeerd,

Thanks so much for reaching out!

I apologize for the delay.  As a first step, you can review the following article, which can take you through some of the common “Other URL” Import Errors and what may be the cause of these errors.

https://theeventscalendar.com/knowledgebase/url-import-errors-event-aggregator/

If you are still experiencing the issue after this, please send me the URL that you are trying to import in a private reply, so that I can do some testing on my end.

Please let me know if you have any other questions.  Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

I’m glad you were able to resolve your issue.  We usually respond to threads within 24-48 hours, per our Support Policy and we try to set clear expectations of how quickly and frequently we can respond to customers.

If you have another issue, I’d recommend responding with your system information ready in a private reply so that we can expedite the process as much as possible.

Since you marked this thread as Resolved, I’m going to go ahead and close the thread for now.

Have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi AJ,

Thanks for providing me with that information.  As a first step, would you mind updating your Events Calendar PRO plugin to the most recent version (v4.4.19) and testing if the issue still occurs?

If it does, as a next step, I would recommend flushing your permalinks by going to Settings < Permalinks and Save Changes.

If the issue still occurs then, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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