Help Desk

Users can't submit photos, venues or organizers

  • Posts: 13 Topics: 3
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    Hi, new user here. Yesterday we rolled out the new calendar and users were able to upload just fine. Today, however, users can’t add a photo, venue or organizer.

    I deactivated all plugins and the calendar submissions still did not work. I also tried reverting to the 2014 WP theme.

    What am I doing wrong?

    The calendar is here: http://spokanefavs.com/calendar/

    Please help right away!

    Posts: 13 Topics: 3
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    Can someone get back to me please? Otherwise I’m going to have to ask for a refund and find another calendar, and I really like this one and am hoping we can resolve this.

    Posts: 3690
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    Hi Tracy,

    I responded to your other thread that was resolved.  Are you still experiencing this issue?  If so, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    Hi Jamie,

    Yes, I’m still experiencing issues. My temporary fix for now was to edit the submission form itself and make it so that users can’t submit photos, venues or organizers – which is bummer. But at least the form works now. I’d like them to be able to submit those items though.

    Posts: 3690
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    Hi Tracy,

    I’m sorry to hear that you are still experiencing issues with your site.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    In the meantime, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    This reply has been marked as private.
    Posts: 3690
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    Hi Tracy,

    Thanks for providing me with that information.

    Is this the page that you are referring to? : http://spokanefavs.com/events/add/add

    What happens when users try to submit venues, organizers, and photos?

    Also, do you have any custom code on this page?  If so, try removing it and see if the issue persists.

    Can you try changing your Community slug to community and see if the errors still occur?  You can do this by going to Events Settings < Community.

    Let me know how it goes!

     

    Thanks,

    Jaime

     

    Posts: 13 Topics: 3
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    Hi Jaime,

    I changed the slug and I went ahead and added the code back in so you can see what happens when someone tries to add a venue, photo and organizers. They can’t type at all in the venue box, (or event tags), the add organizer button doesn’t go anywhere and the add photo button let’s you click on a photo to upload, but then nothing happens.

    I can’t figure out how to edit this page manually. I thought if I turned off some widgets on that page it might help, but I don’t see http://spokanefavs.com/events/ in the backend anywhere – seems it was a page created by Modern Tribe somehow?

    Posts: 3690
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    Hi Tracy,

    http://spokanefavs.com/events/ is your main calendar page.  You can change the slug of that page by going to Events Settings < General.  Unfortunately you can’t edit this page from the WordPress backend.  You can copy and edit the template for this page using our Themer’s Guide, if you are interested:

    https://theeventscalendar.com/knowledgebase/themers-guide/

    http://spokanefavs.com/events/community/add is where your Submit An Event form is, which is where the issue seems to be, correct?  I can see the issue you are talking about.

    It seems that you may have edited the code.  Which code did you edit?

    I would also recommend trying to flushing your permalinks by going to Settings < General and Save Changes.

    Let me know how it all goes!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    Yes, I edited the code to make it functional and then re-edited it so you could see what I’ve been talking about.

    In the edit-event.php file I deleted these lines (now they are back in).

    <?php tribe_get_template_part( ‘community/modules/image’ ); ?>

    <?php tribe_get_template_part( ‘community/modules/taxonomy’, null, array( ‘taxonomy’ => Tribe__Events__Main::TAXONOMY ) ); ?>

    <?php tribe_get_template_part( ‘community/modules/taxonomy’, null, array( ‘taxonomy’ => ‘post_tag’ ) ); ?>

    <?php tribe_get_template_part( ‘community/modules/venue’ ); ?>

    <?php tribe_get_template_part( ‘community/modules/organizer’ ); ?>

    Posts: 3690
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    Hi Tracy,

    First off, I just want to make sure that you are properly copying and editing templates, to make sure that the plugin works properly.  If you decided to edit our plugin, I would recommend creating a copy of the template file that you want to edit, as outlined in the following article (I know I linked here already):

    https://theeventscalendar.com/knowledgebase/themers-guide/

    This ensures that the plugin stays intact and that when updates become available, you will not lose the changes that you have made.

    As a next step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  Check if everything works as expected after doing so.

    If not, I see that you have Block Roles from Admin enabled.  If you disable that, do you see any changes?

    Let me know how it goes!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    Sadly, yes, I have done all those things

    Posts: 3690
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    Hi Tracy,

    Thanks for bearing with me and going through all of these steps.

    Next, can you try adding the Community plugin to a fresh WordPress install to see if the form is still unusable?

    Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

    I’m also seeing errors related to a Mailchimp form.  Can you disable that and check if anything changes?

    Let me know how it goes!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    Fresh install complete – didn’t fix it :/

    Posts: 3690
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    Hi Tracy,

    Can you take a look at your Date Format Settings under Events Settings < Display?

    It looks like your Date with Year format may be incorrect and causing the issue.  This article can show you how to format things properly:

    https://codex.wordpress.org/Formatting_Date_and_Time

    In addition, please take a look at your WP Date formatting under Settings < General.  You may want to reset your permalinks again after this process.

    Let me know how it goes!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    Sadly, no that didn’ do it :/

    Posts: 3690
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    Hi Tracy,

    Would you mind sending me an updated version of your system information, with all of the changes that we’ve made?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    In the meantime, does unchecking “Use Javascript to control date filtering” under Events Settings < General make any difference after you Save Changes?

    Also, did you get a chance to enable WP_DEBUG and WP_DEBUG_LOG?

    Let me know!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    This reply has been marked as private.
    Posts: 3690
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    Hi Tracy,

    Thanks for providing me with that information and for enabling the debug log.

    In the debug log, there are a number of notices related to Gravity Forms and Contact Form 7.  If you disable those plugins, does the issue still exist?

    There is also a notice related to the theme.  Can you confirm that you already tried switching themes to a default theme like Twentyseventeen?

    Also, I noticed that you have “Submit an Event” listed twice on your Community Events page.  Are you using custom code or another form to display that?  I’d recommend temporarily removing that to see if things work properly.

    We also released a Maintenance Release of Events Calendar and Events Calendar PRO, so you can update your plugins as well.

    Let me know how all of that goes!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    Hi Jamie,

    Well we figured out the problem. It’s the theme. I had switched themes before, but with the changes we made, this time it worked with a different theme.So the problem is Sahifa. That’s a huge bummer because we chose that theme specifically and paid a lot of money to have it customized for us. So maybe the solution is to go back to what I had done originally and change the form so that venue, photo and organizer don’t show on the submit form? Hopefully you have a better idea 🙂

    Posts: 3690
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    Hi Tracy,

    Well I’m at least glad to hear that you have found the root cause of the issue.  Unfortunately I don’t have experience with this theme, so if you are comfortable with removing those fields from the form, then that would be a good way to make everything work together.

    You can also reach out to the theme developers and see if they have any suggestions for this issue.

    If they don’t have any useful solutions, I can try to take a look, although I can’t make any promises, as this goes beyond the scope of our Support Policy.  Let me know what the theme developers say!

     

    Thanks,

    Jaime

    Posts: 13 Topics: 3
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    OK, last question. Does Events Calendar Pro offer front end submissions, or is community events needed?

    Posts: 3690
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    Hi Tracy,

    Unfortunately Events Calendar PRO does not offer front end submissions.  It is just a calendar for users to view.  Only Community Events allows for front end submissions at this time.

    Please don’t hesitate to ask any other questions you may have!

     

    Thanks,

    Jaime

    Posts: 4
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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