Help Desk

Reoccuring Events showing as 404 on front end

  • Posts: 2 Topics: 2
    | Permalink

    Currently have the events calendar pro running on our site, however when we create a reoccurring event they display a 404 page when trying to view the event on the front end.

    Posts: 5092
    | Permalink

    Hi AJ,

    Thanks so much for reaching out!

    I’m sorry to hear that you are experiencing this issue!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

     

    Thanks,

    Jaime

    Posts: 2 Topics: 2
    | Permalink
    This reply has been marked as private.
    Posts: 5092
    | Permalink

    Hi AJ,

    Thanks for providing me with that information.  As a first step, would you mind updating your Events Calendar PRO plugin to the most recent version (v4.4.19) and testing if the issue still occurs?

    If it does, as a next step, I would recommend flushing your permalinks by going to Settings < Permalinks and Save Changes.

    If the issue still occurs then, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 2 Topics: 2
    | Permalink

    Updating to the latest version and then switching the theme back to twentyseventeen and then back to the custom theme seemed to have resolved this issue. Thanks for the support.

    Posts: 5092
    | Permalink

    Glad we could help, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

    | Permalink

The topic ‘Reoccuring Events showing as 404 on front end’ is closed to new replies.