Hi Tracy,
I’m glad you were able to resolve your issue. We usually respond to threads within 24-48 hours, per our Support Policy and we try to set clear expectations of how quickly and frequently we can respond to customers.
If you have another issue, I’d recommend responding with your system information ready in a private reply so that we can expedite the process as much as possible.
Since you marked this thread as Resolved, I’m going to go ahead and close the thread for now.
Have a great weekend!
Thanks,
Jaime