[Jaime Marchwinski]

Hi Kathryn,

Thanks so much for reaching out and for your interest in our products!

You can apply for our Non-Profit Program here.  Acceptance into this program will grant you access to Events Calendar PRO for free, however it does not apply to Community Events.

As far as changing the shading on past events, I’d recommend taking a look at our Themer’s Guide to see how to edit different templates and views.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Colby,

Thanks so much for reaching out!

When my search bar loads on mobile, this is how it appears:

Is this what you are looking to achieve?

In any case, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ruben,

Thanks so much for reaching out and for your interest in our products!

In general, both plugins will serve the purpose that you are looking for.  It’s really a matter of personal preference, as Eventbrite users prefer handling over all of the transactional aspect to Eventbrite while our Event Tickets Plus users prefer to keep the purchase process on their websites.

Eventbrite Tickets also does not integrate with WooCommerce, whereas Event Tickets Plus does integrate with WooCommerce.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christian,

Thanks so much for reaching back out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ryan,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!

As a first step, please make sure that all of your Events Calendar related plugins are up-to-date.

It is possible that this is related to the timezone settings on your site, or over on Eventbrite.  As a next troubleshooting step, make sure that your WordPress timezone settings (Settings < General) are correct, as well as your timezone settings under Events Settings < General and scrolling down to Timezone Settings.

After that, you may want to look at the timezone settings you have set up on the Eventbrite website.

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Peter,

Thanks so much for reaching out and for your interest in our products!

With Events Calendar PRO, you can set up recurring events so that each event can have multiple dates and times.

You can add tickets to these events with Event Tickets Plus.

Let me know if you need any further clarification or have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Charles,

Welcome and thanks so much for reaching out!

As a first step, I’d recommend heading over to Events Settings < Licenses and make sure that you have your Events Calendar PRO license number entered in the correct slot, which is the third one from the top.  If that is the case, try deleting the key and re-entering it.  Also, check to see that it says Valid Key underneath the slot when entered.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Maria,

Thanks so much for reaching out!

Although this is not something that our plugin does out of the box, I’d encourage you to vote on this idea in our Feature Requests here, as we often implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17229266-add-limit-x-option-to-photo-view-shortcode

This feature request also contains a snippet which may be able to help you to achieve the results that you are looking for.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eric,

Thanks so much for reaching out!

We are sorry to hear about the links no longer opening a new tab.
I would love to help you with this topic.

The good news is that there are quite a few ways around this:

1. https://wordpress.org/plugins/open-external-links-in-a-new-window/
2. https://wordpress.stackexchange.com/questions/209506/how-do-i-make-images-open-in-a-new-tab-by-default
3. https://wordpress.stackexchange.com/questions/230417/open-link-in-a-new-tab-checked-by-default-when-adding-a-new-link-in-visual-post

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Frank,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Annette,

Thanks so much for reaching back out!

I am seeing an error that indicates that Google Maps API has been included multiple times, which can cause unexpected errors.  As a first step here, would you mind ensuring that the API is only included in one place.  Sometimes you enter your key in your theme, and in our plugin, and possibly other plugins as well.

After doing so, please retest with the latest versions of our plugins to see if your issue still exists.  If it does, I’d be happy to try to replicate your issue with your theme.

Let me know how it goes!

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steve,

Thanks so much for reaching out!

We don’t have any easy method to create that particular user role, however you can look into combining our plugin with a third-party plugin like Members, which may be able to get you closer to what you are trying to achieve.

It is possible to export a list of all attendees, which you could then manually email to someone, although it is not quite an automated process.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Jay,

Welcome and thanks so much for reaching out!

Unfortunately, by default, when you export an event from the Single Event Page, you only export that particular event, regardless of whether it is a recurring event or not.

Users can export the full month calendar view and export all events that way, but of course that would include all events and not just the events in that series.

It may be possible to achieve this with a customization, though this is beyond the scope of support that we can provide.

I’d recommend taking a look at our Themer’s Guide to see what views and templates can be copied and edited to achieve the results that you are looking for.  Basically, you’ll want to copy those export buttons and functionality into another view.

https://theeventscalendar.com/knowledgebase/themers-guide/

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

 

 

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