[Jaime Marchwinski]

Great, thanks for providing me with that information.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Pete,

Yes, my thought with the third-party plugin was that you could switch to the user that you are trying to edit, and then edit their tickets from the front-end as that user.

Had you previously been able to update your tickets?  If the functionality just stopped working, can you start off by running through our testing for conflicts procedure, to see if there is a conflict between a version of our plugin and another plugin, theme, or customization on your site?

Let me know how that goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

I didn’t see the added event on your test calendar, I was actually unable to see any events there at all now, so I couldn’t test that new event.

In any case, what is the multi-day cutoff setting set to on your site?  I don’t see this setting in your system information.  You can find it by going to Events Settings < General.

In addition, can you send me an updated system information in a private reply?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Annette,

Can you try removing the Google Maps API from the Events Settings and leaving it in your theme?

Basically, it should be included in one place only, and since it seems to work within your theme, let’s try it there instead of in your Events Settings.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Awesome, thanks for your understanding.

I don’t have an ETA on the bug just yet, but your thread is on the bug report, so that when a fix becomes released, you will be notified.

Please let me know if anything comes up in the meantime.  This thread will remain open so you can respond at any time with any additional questions or updates.

[Jaime Marchwinski]

Hi Zach,

Great, thanks for getting that info to me.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Great, will do!  And let me know how that goes!

Have a great weekend!

[Jaime Marchwinski]

Hi Jan,

Thanks so much for reaching out!

You can purchase an additional license for Event Tickets Plus if necessary, and deactivate the other license.  If you have access to the backend of the site, you can view and access the license there, which can help you to avoid this situation.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out and for your interest in our products!

In short, yes, you can create exactly the situation that you are describing with Events Calendar PRO.

Feel free to check out our demo site here.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

WPML is our recommended way to set up a multi-language site.  You can read all about it here:

• https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
• https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

In addition, you can read more about how to set up CSV imports here:

https://theeventscalendar.com/knowledgebase/importing-data-from-a-csv-file/

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Pete,

Thanks so much for reaching out!

The best way to be able to achieve what you are describing is to try a third-party plugin, like User Switching, so that you can switch to the user that you are trying to edit.

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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