Help Desk

Back-end filters doesn't work

  • Posts: 22 Topics: 8
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    Dear support,
    I have purchased some of your extensions and I seem to have some kind of bug.
    When I click on ‘EVENTS’ on the left vertical bar in my back-end view, I get the normal filters above all my events (published, needs review, ticketed and trash).
    When I click to see the events in a certain category some shows up and some not (I am super admin). Another user for example (another admin that have all privileges) doesn’t see them.
    Why is that happening? it seem to not filter well some of the events….

    Posts: 22 Topics: 8
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    Posts: 22 Topics: 8
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    This reply has been marked as private.
    Posts: 4290
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    Hi Heid,

    Thanks so much for reaching out!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

     

    Thanks,

    Jaime

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    Posts: 4290
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    Great, thanks for providing me with that information.

    As a next step, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 22 Topics: 8
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    Hello,
    Thank you for your response! I will try to test it and ket you know!

    Posts: 4290
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    Great, keep me posted!

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    Posts: 4290
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    Hi Heid,

    Thanks for the update.  Are you saying that things work on your test site, but not on your live site?

    I’d recommend running through our complete testing for conflicts procedure to see if that sheds light on where the issue may be, if you haven’t done so already.

    Please make sure that you are running on the most updated versions of our plugins before doing so.

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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