[Jaime Marchwinski]

Hi Matt,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue on your site!

Would you mind providing a screenshot of what the ticket email looks like that you are seeing?  Just to clarify, you should see the QR code in the ticket email, but not in the order email from WooCommerce.

Also, sometimes images are not displayed in an email (which would include the QR code) and sometimes the emails end up in spam.

Which email client are you having trouble displaying the QR codes on?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m sorry to hear that your Event Aggregator license doesn’t seem to be working.

Can you check that the Event Aggregator is connected to your current license key? See My Account » Licenses to find your current key.

You may want to also just manually re-enter the license key, even if it is correct, and ‘Save Changes’.

Let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out and for bringing this issue to our attention!

I have logged a bug report for this issue and have added this thread so that you will be notified when a fix becomes available.

In the meantime, unfortunately the only workaround is to create a new Scheduled Import without selecting a category as desired.

Thank you for your patience in this process.  Please let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eve,

Thanks so much for reaching out and for your interest in our products!

Yes, any fields added using the Additional Fields feature of Events Calendar PRO will be made available for subsequent CSV imports. For more information on using custom fields with your CSV files, check out the following section of our CSV documentation: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#additional-fields

And yes, you can import events with different categories.  You do have the option to choose a single category to import events into, however you do not have to use that functionality if you don’t want to.

If you are only interested in CSV imports, and would not need scheduled imports, then you would not need to purchase Event Aggregator in addition to Events Calendar PRO.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Adam,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues with Event Aggregator.

Can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Susan,

Thanks so much for reaching out!

As a first troubleshooting step, can you update all of your Events Calendar related plugins and test if the issue still occurs?

Also, are you referring to the date picker on the Tribe Bar above the Filter Bar?  Let me know so that I can try to replicate things on my end as well!

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sarah,

Thanks so much for reaching out!

By default on Month View, you should see “Events for …” and on List View, you should see “Upcoming Events.”  If you’d like to change these titles, you can do so using the snippet provided in the following article:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

If you do not see those titles, can you share a screenshot of what you are seeing, as well as your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jessie,

Glad that things seem to be back to normal, you are welcome back in our support forums any time!

I’m sorry that we did not respond sooner.  As per our Support Policy, we generally respond within 24-48 hours.

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bart,

Would you mind providing a screenshot of what the ticket email looks like that you are seeing?  Just to clarify, you should see the QR code in the ticket email, but not in the order email from WooCommerce.

Also, sometimes images are not displayed in an email (which would include the QR code) and sometimes the emails end up in spam.

Which email client are you having trouble displaying the QR codes on?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thank you for your feedback.

You can also add your ideas to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Did you have any additional questions before I close out this thread?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thomas,

Thanks for providing me with all of that information.

Can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

But before doing that, please make sure you are running with the most recent versions of our plugins.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shelia,

You can try adding the snippet provided in the following forum post to help display the attendee list on the page with the shortcode:

https://theeventscalendar.com/support/forums/topic/how-to-add-attendee-list-of-specific-event-to-a-page/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thank you for going through that testing.  Unfortunately this is related to a known issue that we are actively working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.

They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Unfortunately without knowing what customizations are there, I would have no way of knowing where the root of the problem could be.

Can you try removing customizations one at a time (or something similar) in order to possibly narrow down the issue?

You can also enable WP_DEBUG and WP_DEBUG_LOG and see if there are any debug messages.  I noticed that there are no errors in your console when I navigate to this page and the Events In box.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Javier,

As I had mentioned previously, support for customizations is limited as stated in our support policy.  I will continue to try to point you in the right direction, but beyond that, I’d recommend reaching out to a third-party if necessary.

The other Map View template files are PHP files.  It sounds like you want to edit the Javascript files.  In that case, I would recommend going through the plugin code for Events Calendar PRO yourself.  Let me know if you have any other specific questions on this.

 

Thanks,

Jaime

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