[Jaime Marchwinski]

Hi Katherine,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue on your site!

Can you take a screenshot of what this event looks like on your backend so that I can do some testing on my end?

Do you see the same issue if you switch to a default WordPress theme, like ‘Twentyseventeen’?

As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ian,

Okay, thanks for this information.  Can you try whitelisting these URLs?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Aly,

Thanks so much for reaching out!

I apologize for the delay.  Most of our team was away on the team trip, and we have been experiencing a high volume of threads.

Anyway, unfortunately currently the only way for payments to work is with the Site Admin receiving the payments and manually giving the funds to the event organizer.

You can change the labels on your site with this handy extension:

https://theeventscalendar.com/extensions/change-labels-events-venues-organizers/

For any additional text changes, you can modify the snippet provided in the following article:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know how that goes and if you have any other questions on these topics!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mark,

Thanks so much for reaching out again!

Your keyword search will only return the results for the current month when you are in Month View.  If you’d like to display search results across all events for the year, you can set a different view, like List View.  This will return all results in a list, regardless of the month.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nathaniel,

Thanks so much for reaching out!

Would you mind taking a screenshot of what your event looks like on the backend, so that I can do some testing on my end?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mark,

Thanks so much for reaching out!

I’m glad you were able to resolve your issue with some CSS.

This may be a theme-related issue, but the first place I’d recommend looking would be your stylesheets and page templates.  Playing around with those settings will alter the appearance of your calendar pages.

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if you need any further assistance on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gabriel,

Thanks so much for reaching out!

I’m sorry to hear that your site is running slowly with use of our plugins.

As a first step, can you make sure that all of your Events Calendar related plugins are up-to-date?

Also, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

In addition, you can check out some of the solutions provided in this forum post:

https://theeventscalendar.com/support/forums/topic/decreasing-loading-time-for-big-amount-of-events/

I would also recommend looking into some of the plugins in this blog post, as they may be able to help you pinpoint where site slowness may be occurring:

https://theeventscalendar.com/favorite-developer-plugins/

Let me know how it goes and if you need any further assistance on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Patrick,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue with Event Aggregator!

Can you provide me with a URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

And please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!

I believe that the easiest way for you to do this would be to change the Age Group filters to individual age groups, so that you do not have to add an additional filter.  This way, visitors can check all that apply and events will be filtered accordingly.

Alternatively, you can add Age Group as a parent category, and then add each age group as child category if you want.

Let me know if you need any further information!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Finn,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Raymond,

Thanks so much for reaching out again!

1) Can events be perpetual, with no end date?

Yes, you can create recurring events that recur indefinitely.  If you have further questions about this issue, you can send me a screenshot of how you have things set up on the back-end so I can better understand what you’re working with.

2) Can we have more than one sticky event?

Yes, you can create multiple sticky events.  These events will show up on top of the block of events in Month View.  You can alternatively mark events as Featured Events, which will be highlighted on views and widgets.

3) Is there any way to make events show up on the first page of Photo view but without using sticking them to the top left?

There isn’t an easy way to make events stand out, without choosing them as Sticky Events or Featured Events (which will just highlight them, and not put them on the front page).  You can create a separate category page for these events, as you mentioned.  You can choose to hide those events from event listings, and only display them on the category page.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

 

[Jaime Marchwinski]

Hi Gretchen,

Thanks so much for reaching out!

I’m sorry that you are experiencing a conflict between our plugin and WooCommerce Memberships!

Can you try updating your plugins to the most recent versions and testing if the issue still occurs?

If it does, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Elena,

Is this the option that you are seeing by default?

If so, you may want to play around with the page templates and stylesheets that you have set up.  These options determine how much control you have over the calendar styling and how much styling is pulled from your theme.

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

If you switch to a default WordPress theme, like ‘Twentyseventeen’, do you see a difference in the styling?

Let me know!

 

Thanks,

Jaime

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