Event Tickets Plus slow query issues on wp-admin
Thanks so much for reaching out!
I’m sorry to hear that your site is running slowly with use of our plugins.
As a first step, can you make sure that all of your Events Calendar related plugins are up-to-date?
Also, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:
After that, you may be interested in caching, so take a look at this article: https://theeventscalendar.com/knowledgebase/caching-basics/
In addition, you can check out some of the solutions provided in this forum post:
I would also recommend looking into some of the plugins in this blog post, as they may be able to help you pinpoint where site slowness may be occurring:
Let me know how it goes and if you need any further assistance on this topic!
Hi Jaime, all of our the plugins are up to date. I believe the issue is clearly explained in the screenshots attached to the original post. The problem is with the Tickets Plus action that checks order status on every index load. The issue I linked from last year was the same issue we’re experiencing now.
According to your system information, some of your plugins are not up-to-date. Would you mind double-checking and re-sending your system information.
Also, for now, you can try removing the attendee column, which indicates the percentage of tickets sold:
add_filter( 'tribe_tickets_supported_admin_columns', '__return_empty_array' );
Let me know if that helps!
Hi Jamie, this is frustrating because we’ve already spent hours troubleshooting the issue. The plugins that are out of date now were not out of date during our troubleshooting process are not affecting this issue.
As stated in the initial post, removing the admin column doesn’t make a difference, the issue persists.
Could you please look into this in more detail?
Could you provide me with your slow/duplicate queries from Query Monitor?
Could you also share an export of your database? Most hosts provide a means of doing this and you could then upload it here in zip format as a private reply.
Let me know if you have any other questions in the meantime!
I just wanted to update you and let you know that I have passed this information to our developers to take a look at.
I have logged a ticket for this issue and you will be updated when a fix has been released.
Thank you for your patience as we see this through. Please let me know if you have any other questions in the meantime!
Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂
Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/
Please update the plugins and let us know if the fix works for your site.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
The topic ‘Event Tickets Plus slow query issues on wp-admin’ is closed to new replies.