[Jaime Marchwinski]

Hi April,

Thanks so much for reaching out!

Time.ly allows you to export events as .ics files and you can import them to The Events Calendar with Event Aggregator.  This is the method that I would suggest using in this case.

If it still does not work, you may want to try with a bare WordPress install (default WordPress theme and no other plugins installed besides ours) and see if it works that way.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bobby,

Thanks so much for reaching out!

I’m sorry that you are seeing that message appear on your site, though I’m glad to hear that everything else is working as expected.

Can you try deleting the plugin and re-installing, and clearing your cache and browser history?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Signe,

Thanks so much for reaching out!

I’m not quite sure why what you are seeing changed, and I cannot replicate the issue that you are describing.

As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

If you are interested in rolling back, you can do so from your Downloads page and use the Manual Updates process:

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gesine,

Thanks for checking in!

Progress has been made on this issue, although I do not have an ETA on when it will be resolved.

Thank you for your patience in this process.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

Thanks for providing me with that information.

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

Can you confirm that with a bare WordPress install (default WordPress theme and no other plugins installed) that the issue still existed?

Can you also please update all of your Events Calendar related plugins to their most recent versions and see if that helps?

In addition, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Christophe,

Thanks for providing me with that information.

I visited your events page and saw the Filter Bar there, but did not see you calendar of events there.  Is that intended?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Laura,

Thanks for providing me with that information.

So in other words, imports work if you run them manually, but do not run at their scheduled time.  Is that correct?

I was able to import these imports without issue, so I am unable to replicate the issue that you are describing.

It sounds like it might be a cron issue here.

To explain: WordPress supports a concept of scheduled events and they can be seen as a sort of regularly occurring background task (a piece of code that, theoretically, runs every 30 mins or at some other interval).

In relation to Event Aggregator, we make use of scheduled events to process imports — however, in the simplest and default case supported by WordPress, they actually are not guaranteed to run at the designated intervals.

If, for example, visitor traffic isn’t fairly constant then they may fail to run (or won’t be triggered often enough to process all the waiting tasks). There’s a pretty good description of this here:

http://www.lucasrolff.com/wordpress/why-wp-cron-sucks

It’s an external link and we don’t necessarily agree with the title of the post, but it does explain things pretty well besides covering a possible solution. Note that many shared web hosts (if that’s what you are using) provide notes in their respective knowledgebases that describes how to set up a ‘real’ cron job in a way that makes sense for their setup, so it could be worth researching that if you want to change how this operates.

Armed with that knowledge, does this sound like a viable hypothesis to you – or have you already configured things to use ‘real’ cron?

If you haven’t, it may be worth looking into this. If for any reason you can’t set up real cron tasks and need to rely on WordPress’s implementation, that would also be good to know.

What you can try is setting up a real cron job instead of the WordPress cron. Your hosting provider should be able to help you with this.

These articles might also be helpful:

• https://tommcfarlin.com/wordpress-cron-jobs/
• https://www.siteground.com/tutorials/wordpress/setup-cron-job.htm

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear that this extension may prove helpful for you.

My question is, are there any unwanted consequences to deleting events that have already occurred/recurred in the past? Like, if I delete the original first event in a series, will that affect all subsequent instances including today and tomorrow?

Deleting past events should not cause any issues with your current and future events.

Also, you can alter how quickly recurring events will be cleaned up in the future by altering the Clean up recurring events after in Events Settings < General.

You can find the Event ID when you view the event series on the front end and use the WP Admin Bar’s “Edit Series” link, that’s the parent post ID (i.e. the series’ post ID).

If you cannot access this event series on the front-end, you can find an event in your database’s wp_posts table and then find the “post_parent” column.

Maybe this annotated screenshot can help: https://cl.ly/2f370V353C1u

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jim,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!

As a first step, can you make sure that all of your Events Calendar related plugins are updated to their most recent versions?

You can use our Recurring Event Cleanup Tool in order to remove the duplicates that you are seeing:

https://theeventscalendar.com/extensions/recurring-event-cleanup-tool/

In addition, as a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Stephanie,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

In addition, can you take a screenshot of how one of these events/tickets look on the backend so that I can try to replicate the scenario on my end as well?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out and for your interest in our products!

You can utilize our Event Tickets Plus plugin in order to create the booking functionality that you are referring to.  You can collect additional information from each attendee there as well.

In order to add the food option, you can create a WooCommerce product for this option and have users add it on in this way.

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks so much for reaching out and for your interest in our products!

The best way to achieve this functionality would be to create a different category calendar for each of the cities.

https://theeventscalendar.com/knowledgebase/event-categories/

As far as venues go, you can create different pages for each of your venues, and you can use the following extension to list your venues.

https://theeventscalendar.com/extensions/list-venues-and-organizers-shortcodes/

If you’d like further filtering by the user, I would recommend utilizing our Filter Bar plugin.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Laura,

Thanks so much for reaching out!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christophe,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Author]

Posts