Attendee Information Not Showing On Event Page

[Tyler]

HI, my events are hiding the attendee information.

It is supposed to have a form asking for name and number.

It has been showing for over a year with no issues and just noticed its being hidden.

I have changed to 2016 theme and still having issue.

I have disabled all plugins except for Events Calendar plugins and still having issues.

Here is an example of whats wrong – https://cl.ly/3U2R400H2W0g

Here is the actual page – https://refreshhope.com/class-schedule/doep-arlington-morning-2017-03-27-2018-08-13/

Please help me find a solution. This is very important for my clients business.

Thank you,
Tyler

[Jaime Marchwinski]

Hi Tyler,

Thanks so much for reaching out!

It looks like you have the default ticket quantity set to 1.  How are you going about doing that?  If you remove that customization, does it work as expected?

It looks like if you change the quantity to 2 tickets, then the form does appear.  And if you decrease the quantity to 1 from there, then the form appears there as well.

Let me know your thoughts!

 

Thanks,

Jaime

[Tyler]

Hi,

Yes I added a script from this forum so its set to default 1. It has always worked fine and is just now not working. You are right, if I change to 2 it shows the form.

What do I need to do to have it default at 1 and show the form?

If this is the right code, this is what I have –

<script type=”text/javascript”>
jQuery(document).ready( function () {
jQuery( ‘input.input-text.qty.text’ ).val( 1 ).prop( ‘readonly’, true );
});
</script>

[Tyler]

I think I have it sorted. I removed the previous script and added this one –

How can I limit the number of tickets/RSVP per customer and restrict RSVP?

And looks like its working correctly now.

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Author]

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