Filter bar not function more

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  • #1594720
    at-elier
    Participant

    Hello,

    The extension filtes bar installed on my site https://www.inforjeuneshannut.be/stages-vacances/ do not work anymore. We changed none parametrize of the plugin. We simply made our updates of WordPress.

    An idea of the source of the problem?

    Thank you.

    Christophe.

    #1595951

    Hi Christophe,

    Thanks so much for reaching out!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    #1596002
    at-elier
    Participant

    This reply is private.

    #1596848

    Hi Christophe,

    Thanks for providing me with that information.

    I visited your events page and saw the Filter Bar there, but did not see you calendar of events there.  Is that intended?

    In the meantime, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    • A conflict with another plugin
    • A conflict with your WordPress theme
    • A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    • Make a backup of your database
    • Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    #1614247
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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