[Jaime Marchwinski]

Thanks so much for reaching out!

With Community Tickets, you should be able to see a ticket field at the bottom of your Community Events submission form.

If you go to Events Settings < Community and scroll down to Community Tickets, you can check Enable Community Tickets to turn on the ticket functionality.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

HI Marcel,

Thanks so much for reaching out!

With your current suite of plugins, you can do a CSV import of your events and other information.  The following article can show you some examples of how to do that:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

If you are interested in importing from a variety of sources, I’d recommend checking out our Event Aggregator plugin.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Johannes,

The next step I would recommend would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Let me know how that goes!

Thanks,

Jaime

[Jaime Marchwinski]

Hi William,

Thank you for that explanation.  I am able to see the issue occurring with the mobile menu.

As you have determined that this is a theme issue, I’d recommend continuing this conversation with your theme developers or choosing a compatible theme.

https://theeventscalendar.com/compatible-themes-the-events-calendar/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Caylee,

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

There should not be issues with using Events Calendar PRO and Eventbrite on both a staging site and a live site.

https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Patrycja,

Thanks so much for reaching out and for your interest in our products!

Unfortunately that feature is not available out of the box with our products.

If you’d like to tackle this customization on your own, I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/custom-development/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Fabian,

Thanks so much for reaching out!

I visited your site and it appears that the issue has been resolved.  If it has not, please link me to a page where you are seeing this issue so that I can better assist!

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sebastian,

Thanks so much for reaching out!

Correct me if I’m wrong, but it seems that the functionality works correctly with a default theme, but not your own theme.  Is that correct?

If that is the case, it’s worth <span style=”font-size: 0.875rem;”>noting that support for theme conflicts is limited as stated in our </span>support policy<span style=”font-size: 0.875rem;”>.</span>

You may also want to reach out to your theme developers in the meantime to see if they have any solutions for you on this issue as well.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Johannes,

The order number that is associated with the test event that I have is 5755, and everything appears to work as expected.

Are you able to edit the orders, or is there a loss of functionality?

As I next step, I would recommend following our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi William,

Thanks for providing me with that information.

Can you try deactivating the Category Color plugin temporarily and see if the export works after doing so?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Ron,

Can you try the method provided in the following article instead?  I just tested the functionality myself and it works to leave the field sets available as desired:

https://theeventscalendar.com/knowledgebase/handling-ticket-quantities/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Customers can edit their own attendee information (and you can if you switch to the user) at http://www.your-site.com/event/event-name/tickets/

Let me know if that helps!

 

Thanks,

Jaime

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