[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Steven,

Thank you for adding the system info.
Alas, it looks like it’s incomplete for some reason.

Mostly, there is no info being shared about the plugins installed and their version.
Perhaps it would be best if you simply copy-pasted the system info from  the same page you activated the system information sharing info (via a private reply) could work ?

In any case, my previous recommendation still stands about the SMTP plugin.

The second thing that might be going on is that you had the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182#file-functions-php

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Konstantinos and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

have you done the Event Tickes and Tickets Plus compatible with WPML as you where saying Feb.2017

The short answer is no. We truly wish that we could have added compatibility by now, but other priorities got in the way.

We have focused most of our time on improving existing WPML compatibility, adding Filter bar compatibility and other features.

Because I create backend a ticket RSVP and it doesnt appear and also there isnt any ticket adding button. ???

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need s<span style=”font-family: inherit; font-size: 0.875rem;”>ome manual intervention</span>

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

If not, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Have a great day!

Geoff B.

[Geoff B.]

Good evening Arnau and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you have faced while using WPML with our plugins.
I would love to help you with this topic.

The first thing I would recommend is upgrading to the very latest version of our plugins (released today).

Secondly, it sounds like you might have to tweak a few things to get this to work properly.

The first thing I would recommend is heading over to WPML > Support > Troubleshooting page and disabling the cache for the language switcher templates.

Secondly, while still on the same screen, I would recommend disabling WPML’s cache.

Once both of these are done, please re-save your permalinks.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Michael and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is there a function to send the rvsps to an specific email adress?

Absolutely, you can do that.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182#file-functions-php

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Herb and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is yes. You can totally have more data transferred into WooCommerce when tickets are created in the Events Calendar.

But that will require some customizations on your end.
Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, you can read all about customization of our plugins’ behaviors here: https://theeventscalendar.com/customizations/

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

Finally, if you have not already done so, you might want to take a look at our extensions that do provide extra functionality with WooCommerce (among other things): https://theeventscalendar.com/extensions/

Best regards,

Geoff B.

[Geoff B.]

Good evening Priscilla and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error 500 plaguing your site. Yikes!
I would love to help you with this topic.

The first thing I would recommend is upgrading to the very latest version of our plugins (a maintenance release containing tweaks for EDD was made available today).

Secondly, I would advise going through the following article to see if that helps: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

The reason for these suggestions is that I am not able to reproduce the issue on my end.

Thirdly, I am noticing that the memory limit on your server returns an unusual value (memory_limit = 268435456) you might want to check that.

Finally, I would recommend temporarily deactivating the third-party the Events Calendar shortcodes plugin to see if that helps.

If all of that fails, could you provide me with credentials to your staging environment (via a private reply) ?

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Simon,

As promised, I hunted down the relationship with between the order and the attendee list.

As you know, there are 3 types of posts involved in your situation:

1. The basic WordPress post you are selling the ticket from
2. The ticket post type
3. The order post type

The attendee data lives as 2 entries in the postmeta table of WordPress.

More specifically, it is entered with the “_tribe_tickets_meta” meta_key and reads as follows format-wise:

1. In the ticket postmeta: a:1:{s:10:”text-input”;s:6:”cestou”;}
2. In the order postmeta: a:1:{i:142;a:1:{i:0;a:1:{s:10:”text-input”;s:6:”cestou”;}}}

Have a great day!

Geoff B.

[Geoff B.]

Good evening Shanda,

Awesome job at narrowing things down!

I believe the good folks from the Beaver team will come up with a solution: http://kb.wpbeaverbuilder.com/category/533-the-events-calendar-integration-11-alpha

Best of luck in that part of the journey.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Brian,

Thank you for writing back.

Steps to reproduce the untranslated “and”:

1. Open up your file in Poedit
2. Search for the “and” string and click on Next
3. The second entry is the culprit (ID 145)

Another approach would be to run a file compare between my corrected file and your file.

Just to be clear, that string does not have special flag attached to it. It looks translated because it is… to “and”. In other words it’s improperly translated.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Andreas and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Does that mean that there is one (the first) event without tickets? How would I work with that? Delete that event?

What is going on is that we do not offer complete support for Event Tickets Plus while using recurring events. At least not yet.

The only scenario we currently support is that ALL of your events in the recurring series will share the same pool of tickets. In other words, each event does not get distinct tickets.

In some cases, that works. But definitely not for everybody.

Known workarounds are:

1. You create several tickets, one for each date in the series. You can even add an end sale date to each of them so that they disappear when the event date is met.
2. You create your series and then break all events from that series. This essentially creates a bunch of single events. That will provide you with the ability to add different tickets to each event. The obvious downside is that these are no longer part of a series.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Guglielmo and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Unfortunately, when I create a new RSVP, it is not shown either in backend or frontend. I can not even see the checklist page.

There are a couple of things to check out to fix this.

If you have not already done so, please read the following: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

Secondly, make sure the correct post types are selected for where tickets can show up under Events -> Settings -> Tickets

Thirdly, please make sure that you have not inserted a start sale date. Until that date is met the tickets will not show up. You can test that by removing the start sale date completely.

Finally, if all else fails I would recommend taking a look at the capacity settings.

Let me know how that goes.

Best regards,
Geoff B.

 

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