- This topic has 3 replies, 2 voices, and was last updated 6 years, 4 months ago by
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Hi,
Ever since the event tickets update on the 9th, I’m no longer able to update or add an event that has a ticket. I’m using event tickets plus, event calendar pro, easy digital downloads and EDD stripe.
I setup a demo server as well and tested with the fourteen theme and deactivated all of the plugins. I think it might be conflicting with EDD? Help?
Good evening Priscilla and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the error 500 plaguing your site. Yikes!
I would love to help you with this topic.The first thing I would recommend is upgrading to the very latest version of our plugins (a maintenance release containing tweaks for EDD was made available today).
Secondly, I would advise going through the following article to see if that helps: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
The reason for these suggestions is that I am not able to reproduce the issue on my end.
Thirdly, I am noticing that the memory limit on your server returns an unusual value (memory_limit = 268435456) you might want to check that.
Finally, I would recommend temporarily deactivating the third-party the Events Calendar shortcodes plugin to see if that helps.
If all of that fails, could you provide me with credentials to your staging environment (via a private reply) ?
Hang in there!
Geoff B.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
- The topic ‘500 Error On Update or Publishing Event’ is closed to new replies.