Order processed, payment taken but no tickets allocated

[Simon Curr]

Got a strange one, since the last update (I think).
Customer orders ticket(s), Woocommerce and Paypal all complete successfully (for the right amount but ticket quantity is 0) but no tickets are allocated so any emails are sent out blank and they don’t appear on the Attendees list.
Yet there are a couple of orders that have gone through ok with the right amount of tickets allocated ?
Any ideas ?

[Geoff B.]

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[Simon Curr]

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[Simon Curr]

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[Geoff B.]

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[Simon Curr]

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[Geoff B.]

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[Simon Curr]

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[Geoff B.]

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[Geoff B.]

Hey Simon,

As promised, I hunted down the relationship with between the order and the attendee list.

As you know, there are 3 types of posts involved in your situation:

1. The basic WordPress post you are selling the ticket from
2. The ticket post type
3. The order post type

The attendee data lives as 2 entries in the postmeta table of WordPress.

More specifically, it is entered with the “_tribe_tickets_meta” meta_key and reads as follows format-wise:

1. In the ticket postmeta: a:1:{s:10:”text-input”;s:6:”cestou”;}
2. In the order postmeta: a:1:{i:142;a:1:{i:0;a:1:{s:10:”text-input”;s:6:”cestou”;}}}

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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