[Geoff B.]

Good evening Mira and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue where not all of the views are displaying properly for you.
I would love to help you with this topic.

As you found out first hand, sometimes displaying in the proper language can be challenging.

The very first thing I would recommend is using the latest version of the po/mo files in Bulgarian: http://translations.theeventscalendar.com/projects

The reason I am mentioning this is because sometimes the language files packaged with the plugins themselves are not always 100% up to date (but the ones on Glotpress are).

Other than that, I am noticing that you are using 3 plugins for localization, it could be that one of them is interfering.

Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out ?

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening RB and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link).

I just went ahead and tested the attendees list and it looks exactly like before to me. So I guess the next obvious step would be to ask you for a screenshot of the current layout you are seeing.

Also, while you are at it, could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out ?

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jonathan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggle you have been experiencing with the iCal plugin.
I would love to help you with this topic.

What is going on is that the plugin keeps a trace of all imported events (UID) to make sure these do not get duplicated when running the importer again. In fact, a trace is kept even after deleting them from the backend.

Your best bet (after a database backup) would be to remove these traces prior to running the plugin again. You can do that in a couple of ways:

1. Manually going in the DB and removing the saved entries in the WP_posts table
2. Using the following snippet: https://gist.github.com/niconerd/62617b7f5cecb9ae609f#file-clear_deleted_events-php
3. Using a DB cleanup plugin such as https://wordpress.org/plugins/rvg-optimize-database/

Let me know how that goes.

Best regards,
Geoff B.

 

 

[Geoff B.]

Good evening Barbara and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The snippets to adjust the mobile break point do not work, but the one to kill mobile display completely does.

Hmmm, that is indeed very odd, but I will take your word for it. That being said, would you mind sharing what happens when you use the snippet ?

I did get the dots — well, actually the date #’s — to open up the events on the full size screen, but only by activating the day view as well as month and list. Not ideal.

Still very strange behaviour. Is it possible you have some template customization at play here ? In any case, if all else fails, you could hide the extra unnecessary views using CSS.

On the phone, the “dots” open event right below the month calendar. With day view activated, clicking the date takes me out of month view, and opens a new window with the day’s events. Not ideal.

Once again, I have to agree with you. This is less ideal, especially considering that opening a new window is not standard behaviour of our code on mobile.

If you temporarily revert to a default WordPress theme such as twenty-fifteen with no customization, you will see what the default behaviour should be.

I’m wondering if some code in EC (not PRO) 4.07 has changed so that the function to adjust the mobile breakpoint needs to be slightly different from what is posted in KnowledgeBase and in Forum?

Not to my knowledge. However, each new version of TEC does change a lot of the code.

In short, this means that you will potentially need to revisit your customizations found under the /tribe-events folder of your WordPress theme to match the latest version of the code (including getting rid of deprecated functions).

In other words, every update can potentially break customizations.

It would be really helpful if KnowledgeBase articles mentioned what version of the software they apply to, or even a date as to when the article was written, or checked.

That is a great point. Just like customization, some of our Knowledge base articles can “break” after certain updates. When that’s the case, the articles are flagged as such and repaired as soon as possible.

By default, they should apply to the latest versions available. As an example, I just tested out the mobile Breakpoint snippet and it works great on a default WordPress theme.

I have several other sites running EC 4.07 where month view is behaving, but all use the same theme, and I’ve disabled plugins and still don’t find a solution that works for newburykayak.com/events. I even switched to Twenty-Fifteen and tried applying the functions.php snippets there, to no avail.

I am very sorry to hear that. It does look like there is some sort of issue with the theme you are using.

As much as we try our best to be compatible with as many WordPress themes out there, alas sometimes we fall short since there are so many of them.

The surprising part to me is that you cannot get twenty-fifteen to work, since I just tried that successfully.

This might be a shot in the dark, but have you tried changing the settings under Events -> Settings -> Display (Default stylesheet used for events templates) ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Scott,

It’s me again 🙂

To answer your question, if you look at the http://echomediatest.com/hannan/events/ page with Google Chrome’s inspector, you will notice that the Events Calendar is actually using your WordPress theme’s archive.php template by default.

In your specific case, it looks like the archive.php, when used by the plugin is not calling the header image.

If you are able to, the simplest solution would be to add the header image to the archive.php template.
As an alternative, you can use a different page template for your events by going to Events -> Settings -> Display

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Scott and welcome back!

Thank you for reaching out to us again on this topic.

Sorry about the new thread, our support droid tends to close threads that have been inactive for a while automatically.

As a first troubleshooting step, could you please provide us once again with your latest system information in a private reply ? (following the instructions found in the link)

Could you also send me screenshots of your WordPress time settings (Settings -> General) ?

Finally, if you don’t mind, could I have the URL to see the faulty recurring events in action ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Margaret and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Before you do anything, I would recommend making a backup of the database (just to be extra safe).

Once that’s done, there are a couple of things I would try to speed up the process:

• Try adding an end date to the recurring events (to ensure they do not go years into the future – that would also maybe avoid deleting a bunch of events)
• Using our advanced post manager plugin AND increasing the number of events displayed (using screen options), you should be able to batch delete extra occurence of events with the Move to Trash bulk action.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Eran,

I’m glad you got the times back. Thank you for taking the time to reapply the patch.

Best regards,

Geoff B.

[Geoff B.]

Hey Michael,

I am sorry to hear that the required changes are out of your confort zone to add the city to the photo view. I do appreciate your honesty.

As you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

As an alternative, you could hire one of our recommended customizers to do the customization for you.

For the blank page with the photo view, this is a completely separate issue. It should be possible to fix that.

Could you provide me with the URL (weblink) of your event page where this happens ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Arley,

Congratulations on finding the culprit!

This is no small feat considering the amount of variables at stake.

Best of luck moving forward and you are always welcome back here.

Geoff B.

[Geoff B.]

Good afternoon William,

Thank you for clarifying what you are trying to accomplish.

I have some recommended reading for you to get you closer to your goal:

1. The various functions related to the maps (e.g.: tribe_get_embedded_map) – ignore the deprecated functions : https://theeventscalendar.com/?s=map&post_type%5B%5D=documentation&submit=
2. A related article of another user trying to tweak the display of the map: https://theeventscalendar.com/support/forums/topic/how-to-show-map-by-default/

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Hey Charrame,

Thank you for sharing this with me.

A quick look at your the post visualizator of your website revealed that you are using some template customization or some third party plugin to display events.

As you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately cannot provide complete support for customization or integration with third party software.

That being said, you can probably rectify this by updating the post visualizer code for the images to include the latest changes we have made in our code to fix the URL related issue or apply the correct filter to the faulty URLs. As you can tell, the hyperlink of the titles is working correctly on the visualizer. If nothing else, you would need to use the same method to get the correct URL.

Also, the issue continues with the post grid of the visual composer plugin.

I am unsure what you mean by that ? Could you please explain what you mean?

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon Stuart,

I am sorry my last reply was not useful to you.
You are 100% right. I apologize for going to fast on this one. My bad.

Let me try to be more helpful  and address this properly this time around.

There are a couple of ways to accomplish what you are looking to do.

My personal preference would be to unset the existing filters first and the reset them in the desired sequence.

I believe the following knowledbase article will guide you properly through this: https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Joe,

Thank you for sharing your awesome solution for everybody’s benefit.

Kudos!

Geoff B.

[Geoff B.]

Good afternoon Shaun,

Thank you for running all those tests.

If I understand your results correctly, the main issue is combining the Post for Page with the Events Calendar Events shortcode.
Can you confirm ?

If that is the case, can you tell me what happens if you just use a shortcode in a normal post that is not embedded using the Post for Page plugin ? In other words, does the shortcode behave correctly when not going through that plugin.

Have a great day!

Geoff B.

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