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Good evening Jessica and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the stock issues you have been experiencing.
I would love to help you with this topic.Full disclosure, I am not sure if deleting the attendee and deleting them from the list resulted in a restock prior to 4.1 (but I will take your word for it).
The good news is that if you refund the order, it should re-stock the ticket automatically (without needing to do it manually).
As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Best regards,
Geoff B.
Good evening Meagan and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the glitchy organizers as well as the broken “week” and “map” tabs.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Could you also tell me what was your process for exporting the events calendar data ? This might sound like a silly question, but it can make quite a difference.
From the looks of your messages, it does sound like you have some template customization that requires updating. More specifically, the call to tribe_events_single_event_meta() found in your /wp-content/themes/church-event/tribe-events/single-event.php looks broken.
As for the 404 message, I would recommend trying to flush your permalinks (re-saving them without changing anything) to see if that helps.
If you are looking for a quick solution, your best patch will be to temporarily rename the /wp-content/themes/church-event/tribe-events/ folder to /wp-content/themes/church-event/z_tribe-events/
Of course, that will alter the look, but it will buy you some time until you figure out the issue.
Finally, before any of that (and after a backup), I would recommend trying to import your theme files from the test environment to the production site.
Best regards,
Geoff B.
Good evening Paul and welcome back!
Thank you for reaching out to us.
We are sorry to hear about that minor irritation regarding the default ticket type.
I would love to help you with this topic.To the best of my knowledge, the default ticket type has always been RSVP when using both types of tickets (RSVP and WooCommerce).
Is it possible this could be a customization in your WordPress theme or a feature from a third-party plugin such as Event Rocket?Unfortunately, there is no built-in setting to set the default ticket type. But that would be a very neat feature.
In fact, you can suggest it or cast your vote on other features in our User Voice forum.I wish I had a better answer for you, but for now it’s the best one I have.
Have a great day!
Geoff B.
Good evening Guy and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the date picker issues you have been dealing with.
I would love to help you with this topic.1. when picking a date in the date picker the page ” jumps” up and that’s annoying.
Can it be that when pressing the date for the event the datepicker will simply disappear?
Otherwise it’s really a bad ux since the user thinks it didn’t select anything ( The date that the user picks is not highlighted )As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Ideally, it would be awesome if you could share an URL so that I can see the “jump” in action to help identify what the issue is.
One thing is for sure, it should not jump!Finally, could you tell me which view you are using the datepicker from ? (Daily, Monthly)
2. Can I control the number of months that are shown in the date picker? I don’t need to display 3 months there.
only 1 month ahead is better.Yes, you can totally do that. You might want to read our Themer’s guide to get a sense of how that works.
Best regards,
Geoff B.
Good evening Cory and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the tags showing up in your filter bar when there is no event associated with them.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
I also have a couple of questions about your process to be able to reproduce the issue and hopefully find a solution to it:
- How were the tags created ? (using Events -> Tags ? As part of previous events ?)
- If the tags were created as part of previous events, did you delete these events ?
Best regards,
Geoff B.
Good evening Oystein and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the “Show in Google Maps” setting not sticking in the Event when importing an event using our iCal importer plugin.
I would love to help you with this topic.I went ahead and I was able to reproduce the issue in question on the first try.
This a legitimate bug and I have opened a ticket for it. We apologize for all the inconvenience this might be causing.Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.
As per not receiving email notifications, I have received the exact same comment from several users today, so I have made sure that this issue is being addressed by our top Dev team.
Thank you for your understanding,
Best regards,
Geoff B.
Good evening Matthew,
Thank you for your answer.
I believe the cause of the issue you are experiencing is the use of The Events Calendar: WooCommerce Tickets version 3.12.1 .
You might not be aware of this, but we have retired that plugin which is now replaced by Events Tickets Plus (which is now a single plugin that encompasses ALL e-commerce platforms: WooCommerce, EDD, Shopp, etc…). This also means that your version of the plugin will not work properly with the latest versions of our plugins.
We even have an awesome tutorial on how to go migrate from WooCommerce tickets to Events Tickets Plus: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/
I wish I had a better answer for you, but for now it’s the best one I have 🙁
Best regards,
Geoff B.
Good evening Justin,
Thank you for your answer.
Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability. As such, I went ahead and removed the login information you provided in the previous post.
That being said, you are 100% right. I ran this by our best Dev team members and they reached the same conclusion as you did. This looks like a conflict with another plugin.
Could you please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out?
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
Additionally, it would still be worth testing a change from UTC-5 to something like “Chicago” for your WordPress timezone (even though I understand the impact is on more than just the time).
Finally, thank you for the heads up on email notification. We are going to look into that.
Let me know how that goes.
Best regards,
Geoff B.Hey Samarpan,
I’m glad it worked out for you! Kudos!
As a side note, you will be contacted if this feature gets implemented (priority to the wp-content/languages folder).
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Jo,
Thank you for your answer.
The best way to share images such as screenshots is through a link to some type of virtual drive (Dropbox, Google Drive, Cloudup, Screencast, etc..). Unfortunately, we do not provide support over email.
Additionally, can you tell me if these events were created manually or imported from another source ?
Best regards,
Geoff B.
Good evening Maikol,
To answer your question, it totally depends on your level of confort with coding and on your preferred solution from the 2 suggested previously.
But just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
So in short:
- You can do a template customization as suggested here: https://theeventscalendar.com/support/forums/topic/custom-filterbar-for-filtering-countries/ to add a filter for countries and tweak it to add another filter by venue. Another noteworthy ressource on that topic is: https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/ . If you want to pursue that route, you might want to read our Themer’s guide first to get a sense of how that works or hire one of our recommended customizers to do the customization for you.
- Alternatively, you can add a tag in each event that would match the venue name or city name and configure the tag filter in the filter bar accordingly (change the title, etc…). There a couple of really good Knowledge base articles on that topic: https://theeventscalendar.com/?s=filter+bar&submit=Search&post_type%5B%5D=documentation&post_type%5B%5D=tribe-knowledgebase
Let me know if that clarifies your options and gets you closer to your goal 🙂
Best regards,
Geoff B.
Hello Philipp,
Thank you for all the information.
I believe I have good news for you. If you update to the latest version of our core plugin to version 4.1.0.1 , there is a fix specifically for that issue (for our customers that use the German language).
In the event that does not work out, could you please try reverting temporarily to english to see if that fixes the issue ?
Best regards and thank you for your patience while we work on resolving this,
Geoff B.
Hey Cesar,
Thank you for confirming this.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
With that in mind, I would look carefully at the following thread on a similar topic: https://theeventscalendar.com/support/forums/topic/a-default-image-for-the-ticket-header-if-none-is-selected/
Basically by combining this idea with the knowledge found here: https://codex.wordpress.org/Post_Thumbnails , you should be well on your way 🙂
If that is slightly out of your confort zone, you might consider hiring one of our recommended customizers to do the customization for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Mark and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the items in the search bar and tribe bar not showing up.
We apologize for any inconvenience this has caused so far.I would love to help you with this topic.
By the looks of it, it might be caused by one of the following:
- Theme or plugin conflict
- Update required on your theme customization if any
- Some CSS update being required
As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Could you tell me if there is a /tribe-events/ folder in your WordPress theme’s main folder ?
Finally, could you try changing the settings found at Events -> Settings -> Display (more specifically Default stylesheet used for events templates) to see if that makes a difference ?
Have a good week-end,
Geoff B.
Good evening Jeri and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about your tickets defaulting to 0! We are really sorry for all the inconvenience this is causing.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
If you don’t mind, it would also be great to get a screenshot of the settings for each of the tickets found on that page.
Other than that, in full disclosure, we have a bug ticket for that very issue since it is affecting several of our users).
We are working hard at pinpointing the cause, so any information you can provide to replicate will be greatly appreciated.Have a good week-end,
Geoff B.
