QR Code not generated

[Matthew]

The QR Code that should be in the emailed ticket is not being generated. I looked for a file called qr.php and it is not in any of the events tickets or calendar plug in files. Am I missing something?

[Geoff B.]

Good evening Matthew and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your struggles to get the QR code to be generated in the emailed ticket.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

A second step, could you please tell me what type of ticket you are using ? (RSVP, WooCommerce, etc..)

Have a good week-end,

Geoff B.

[Matthew]

This reply is private.

[Geoff B.]

Good evening Matthew,

Thank you for your answer.

I believe the cause of the issue you are experiencing is the use of The Events Calendar: WooCommerce Tickets version 3.12.1 .

You might not be aware of this, but we have retired that plugin which is now replaced by Events Tickets Plus (which is now a single plugin that encompasses ALL e-commerce platforms: WooCommerce, EDD, Shopp, etc…). This also means that your version of the plugin will not work properly with the latest versions of our plugins.

We even have an awesome tutorial on how to go migrate from WooCommerce tickets to Events Tickets Plus: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

I wish I had a better answer for you, but for now it’s the best one I have 🙁

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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