Can't add ticket to cart

[Jeri]

http://7a2.f08.myftpupload.com/event/teacher-workday-camp-3/

I’m trying to set up some events that can be purchased using Events Calendar Pro + Events Tickets Plus and when i try to test and add a ticket, it keeps defaulting to 0.

[Geoff B.]

Good evening Jeri and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your tickets defaulting to 0! We are really sorry for all the inconvenience this is causing.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

If you don’t mind, it would also be great to get a screenshot of the settings for each of the tickets found on that page.

Other than that, in full disclosure, we have a bug ticket for that very issue since it is affecting several of our users).
We are working hard at pinpointing the cause, so any information you can provide to replicate will be greatly appreciated.

Have a good week-end,

Geoff B.

[Geoff]

Hey Jeri,

Just wanted to follow up and let you know that we released version 4.1.1 last night and it included a fix for the issue of tickets defaulting to zero. Please update to the latest version if you haven’t already and do let us know if you continue to see any issues from there. And, of course, your system information and any other details you have to share would go a long way as well. 🙂

Cheers and thanks for your patience while we worked on this!

Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts