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Good evening Jimmy,
Thank you for your reply.
I totally understand that sometimes it’s not possible to revert back to a bare WordPress installation. This is why I was suggesting doing it on a test install.
With that in mind:
- Can you try changing your Events Calendar timezone setting to Use the local timezones for each event and see if that has any impact ?
- Could you tell me what happens if (after doing a backup), you replace the photo.php file found in your /tribe-events/ folder by the latest version of it ?
Let me know how that goes.
Best regards,
Geoff B.Hey Kelly,
Wow! That’s awesome.
Kudos on fixing it!If you are up for sharing your tweaks and tricks to get Headway and our plugins to work nicely together for everybody’s benefit, that would be fantastic.
Otherwise, is there anything else I can help you with on this topic for now ?
Have a great day!
Geoff B.
Hey Jessica,
That’s awesome. I’m glad most of the issues have been ironed out. Kudos on all the work you have put in so far.
However it is still showing as “processing” in the Orders section. Is there a certain amount of time it will take to convert to “complete” or does this indicate we will still manually have to change it to complete?
Hmmmm, in theory this depends on the payment gateway you are using. For instance, the cheque payment gateway will not be automatically changed to “complete” because of the very nature of cheque payments.
To be totally transparent, since this is a new feature, I would love find out more about your specific payment gateways to make sure the feature gets improved on 🙂
But the desired result would be for the order status to change to “complete” pretty much immediately. The good news is that you can absolutely batch process the order status in the meantime.
Thank you for bearing with us while we make adjustments to these exciting new features.
Best regards,
Geoff B.
Good evening Brian and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.To answer your question, yes, there are other approaches to achieve what you are looking for.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
With that in mind, a simple way to do that would be to create a customization for your photo view. You might want to read our Themer’s guide to see how that works. If you include the code directly in the customized page template, it should not impact the widgets.
The other way to do this would be to add some conditionals (IF) to make your filter specific to the content area and not apply to the widgets
Let me know if that helps get you started.
Have a great day!
Geoff B.
Good evening Isaac and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the blank email issue you have been experiencing.
I would love to help you with this topic.The first thing I would recommend is reinstalling the Events Tickets Plus plugin (overwriting it’s current files).
Next, if the issue is not gone. Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is as fast as possible.
Let me know how that goes.
Best regards,
Geoff B.Good evening David and welcome to the Events Calendar Support forum!
Thank you for reaching out to us and for sharing your suggestions on this. I understand where you are coming from.
The short answer to your points is that in some specific cases, you are absolutely right: it might be better to hide the licence key tab.
However, that is not the case for all possible scenarios.In any case, the good news is that you can absolutely remove/hide that by using either a filter, some CSS or a plugin.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
- If you are looking for a filter for the license keys, it should be applied to the following function: public function generateTabs() found at line 338 of /the-events-calendar/common/src/Tribe/Settings.php
- You can also simply use a plugin such as Adminimize or https://wordpress.org/plugins/admin-menu-editor/
- Finally, you can hide things using CSS with a display:none on #tribe-settings-tabs #licenses
Let me know if that helps get you started.
Have a great day!
Geoff B.
Hey Justin,
I totally appreciate you offer for help. In fact I will relay this to the Dev team.
The good news is that one of our top Dev people was very interested in this and he’s pretty confident that it can be fixed relatively easily.
Unfortunately, as stated before, I cannot commit to a release date at this point. The bugfix will have to go through the complete release cycle (prioritizing, coding, QA, etc..).
So thank you for your patience in the meantime and we are sorry for the inconvenience this has caused so far.
Best regards,
Geoff B.
Hey Gisela,
Hang in there. We will get to the bottom of this.
I know this might not seem like much fun, but in that case, could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out?
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is in the fastest way possible.
Let me know how that goes.
Best regards,
Geoff B.Hey Paul,
I have some good news for you. I went ahead and did some testing and it turns out, you were 100% right!
The default choice used to be WooCommerce prior to the update.
As a result, I will open a ticket to get things to the way they were before (and who knows, maybe let people choose which they prefer).
Unfortunately, I cannot commit to a release date at this point. But stay tuned!
Thank you for bringing this to our attention.
Have a great day!
Geoff B.
Hey Josh,
Good work on reading the themer’s guide and finding the files.
I will be happy to help you dig a little deeper to get started on your changes.
But first, let me start by saying I might have sent you on the wrong path, I do apologize for that.The way the Events Tickets Plus is built is that it does have it’s own files such as /event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php
However, it also extends the code found in the Events Tickets. I do believe this is where you will find most of the relevant code to tweak (through the use of some filters in functions.php).
For example, I would recommend browsing through:
- /event-tickets/common/src/functions/template-tags/date.php
- /event-tickets/src/template-tags/tickets.php
- /event-tickets/src/Tribe/ all the tickets objects
- /event-tickets/src/views/tickets/email.php (where the actual content of the email is generated
Best regards,
Geoff B.
Hey Dave,
Just a quick note to let you know I haven’t forgotten about you.
We have just been slightly overwhelmed by the 4.1 release.
Full disclosure, I am trying to get an external eye on this with the hopes that it could have a nice impact on things.
In the meantime, would you mind trying the following:
Go to Events -> Settings -> Display and change the Events template setting.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Melody and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the license and Divi displaying a sidebar on the Calendar page issues.
I would love to help you with these topics.I get error that “Sorry, key validation server is not available.”
Would you mind sharing a screenshot of what you see under Events > Settings > Licenses currently ? (including the license number you are using).
As a first troubleshooting step, could you also please provide us with your system information in a private reply ? (following the instructions found in the link)
Second, I want the calendar to be full page here, no sidebar
Head to the Events > Settings > Display Tab
Then change this setting: Events Template to Default Page Template
Let me know how that goes.
Best regards,
Geoff B.Good evening Todd and welcome back!
Thank you for reaching out to us and for your kind words! We are excited that so many people are excited about our plugins 🙂
We are sorry to hear about missing link to the venue page.
I would love to help you with this topic.At first glance, it looks like you are using a template customization (you can tell by checking if there is a /tribe-events/ folder in your WordPress theme folder). If that’s the case, then it’s a simple matter of updating the customization to reflect the version of the code found in the latest version of the plugins you are using.
Can you confirm if that’s the case ?
As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Best regards,
Geoff B.
Good evening Kelly and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the issues you have experienced between the Headway theme and our plugins.
As you might have learned from the other threads, the main issue with Headway is the fact that it goes outside of standard WordPress best practices and conventions.
As such, we cannot support it for the moment. But, I recommend you add your voice to the following User voice feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5604166-integrate-with-headway-theme
With that in mind, from what I can see, one of the issues that’s preventing the Tribe bar (views, dates, etc) from working properly is the number of jQuery versions being loaded on the page by the plugin.
Simply put, they conflict with the default WordPress jQuery which in turn prevents the bar from working properly.
It might be a shot in the dark and I can’t guarantee anything, but I would try to play with different variations of the Events template setting found at Events -> Settings -> Display
Other than that, your best shot would be to hire one of our recommended customizers to do the customization for you.
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening Lang and welcome back!
Thank you for reaching out to us.
We are sorry to hear about [ecs-list-events] shortcodes not working properly.
However, as you might know, these shortcodes actually come from a the following plugin: https://wordpress.org/plugins/the-events-calendar-shortcode/
As much as we are excited about third-party Dev doing plugins to interact with ours, we simply cannot guarantee their plugins will work in all cases (especially after updates) and more importantly, we cannot offer support for them.
I would recommend contacting the plugin authors to see what they can do about compatibility of their plugin with WPML.
With that in mind, if you want to display different widgets or widget contents while using WPML, I would recommend reading the following post on how to do that with the Widget Logic plugin: https://wpml.org/2011/03/howto-display-different-widgets-per-language/
Let me know how that goes.
Best regards,
Geoff B.
