I want Calendar to be full page, no sidebar

[Melody]

I have two issues. The first is that it will not accept my license. I get error that “Sorry, key validation server is not available.” This has happened several times over several days.

Second, I want the calendar to be full page here, no sidebar
http://www.kellysfrenchbakery.com/events/

The calendar will only look right if is use the Full Styles, Black Page settings. I’m using Divi with Divi Builder.

[Geoff B.]

Good evening Melody and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the license and Divi displaying a sidebar on the Calendar page issues.
I would love to help you with these topics.

I get error that “Sorry, key validation server is not available.”

Would you mind sharing a screenshot of what you see under Events > Settings > Licenses currently ? (including the license number you are using).

As a first troubleshooting step, could you also please provide us with your system information in a private reply ? (following the instructions found in the link)

Second, I want the calendar to be full page here, no sidebar

Head to the Events > Settings > Display Tab

Then change this setting: Events Template to Default Page Template

Let me know how that goes.

Best regards,
Geoff B.

[Melody]

Two screenshots. How do I add you as a user? How do I get your email address?
doesnt let me attach??

[Geoff B.]

Hey Melody,

Sorry about that, I should have specified that you can share via a Dropbox, Google Drive, Cloudup or Screencast link (in a private reply if you prefer).

I am looking forward to the screenshot and while you are at it, please send me your system information 🙂

Best regards,

Geoff B.

[Melody]

https://www.dropbox.com/s/s2v2unidtq6vmkp/Screen%20Shot%202016-03-23%20at%2012.11.06%20PM.png?dl=0

https://www.dropbox.com/s/0rpnayckxnytyqf/Screen%20Shot%202016-03-23%20at%2012.12.22%20PM.png?dl=0

[Melody]

https://www.dropbox.com/s/4qxeuid6yji5m9c/Screen%20Shot%202016-03-24%20at%2011.27.26%20AM.png?dl=0

[Geoff B.]

Good evening Melody,

Thank you so much for the screenshots.

The most common cause for the “Sorry, key validation server is not available.” message is that the webhost or local installation is preventing/blocking connection to our licence server.

My best advice on this topic would be to read the following threads from 2 of my awesome colleagues which should pretty much cover every possible scenario :

• https://theeventscalendar.com/support/forums/topic/sorry-key-validation-server-is-not-available-17/
• https://theeventscalendar.com/support/forums/topic/sorry-key-validation-server-is-not-available-15/

Can you also tell me if you were able to solve the Sidebar issue with my previous recommendation ?

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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