[Geoff B.]

Good evening Christine,

Thank you for clarifying what you mean by tag.

To answer your question, yes I have been able to reproduce the issue on an iOS device.

There are quite a substantial number of customizations on the month view. Otherwise, you wouldn’t have the category color coding among other things.

I did some research on your page by using the Google Chrome inspector and you are absolutely right, there is a missing URL not being generated in the HTML. For mobile, the default behavior is that the URL should appear in the following div

<div id="tribe-events-daynum...

I also notice several CSS rules to hide different elements when switching to mobile, including the “dot” that would normally serve as an indicator to the user that they can click on the day

@media only screen and (max-width: 768px)
h3.entry-title.summary, h3.tribe-events-month-event-title, .tribe-events-calendar .tribe-events-has-events:after {
display: none;
}

In any case, my best guess is that your template customization might require some fixing / updating to work properly. Either that or there is a theme / plugin conflict.

My recommendation would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out .

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists (does the mobile navigation work better). It also allows us to pinpoint what the cause of the issue is.

As a disclaimer, when reverting to a default template such as twenty-fifteen, you will need to add the following CSS rule for now

.tribe-events-list.tribe-events-photo #tribe-events-photo-events {
opacity: 1;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Guy,

Thank you for the front-end access.
I know see what you mean by jumping.

This is definitely not standard behaviour. But if it can help, I am noticing a couple of things about your website’s Community Add page:

1. Normally when you pick a date (click on it), the normal behaviour is for the date picker to close (yours stays open)
2. There are 2 JavaScript messages in the console that are related to the date picker in your install. Both of them produce the: Uncaught TypeError: t.getFullYear is not a function error message.

So the probable causes are the following:

• You might have a template customization that needs updating or fixing
• You might have a plugin or your theme conflict with our plugins datepicker (probably at the JavaScript or JQuery level)

Either way, I would recommend that you go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jimmy,

Thank you for trying my suggestions. I’m sorry this wasn’t successful for you.

I appreciate your invitation to log in.Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

To make a long story short, since I am unable to replicate the issue and there is no other report of a similar issue – at this point I am convinced that there is a piece of code somewhere on your installation that is impacting the way the events are returned.

This is why a testing environment would be really useful (even a fresh WordPress install in a subdirectory could work) to identify if this is due to a plugin or to the theme.

As an alternative, perhaps temporarily put your site in maintenance (late at night) and at least try to momentarily switch back to a default WordPress theme such as twenty-fifteen.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know what you decide,

Have a great day!

Geoff B.

[Geoff B.]

Hey Todd,

No worries, even superheroes are sometimes faced with odd IT issues 😉

I’m mostly glad you got things working to your liking again. Kudos on that!

You are welcome back on our support forums any time.

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Hey Gisela,

Thank you for your kind words and for going through the testing procedure.

I believe I have good news. Based on the fact that you have been using the Photo view and on other threads I came across this week, I believe I have found the cause and solution to this specific issue. It seems there is a slight glitch that made its way in our code.

We are sorry for the inconvenience this might have caused so far.

Could you try adding the following to the CSS of your theme ?

.tribe-events-list.tribe-events-photo #tribe-events-photo-events {
opacity: 1;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Isaac,

To be able to test in your staging/test environment while using your licenses properly, I recommend you read the following article on that very topic: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey David,

Thank you for your awesome understanding.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Hey Melody,

Sorry about that, I should have specified that you can share via a Dropbox, Google Drive, Cloudup or Screencast link (in a private reply if you prefer).

I am looking forward to the screenshot and while you are at it, please send me your system information 🙂

Best regards,

Geoff B.

[Geoff B.]

Good evening Ritsa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The answer is yes, you can use the Events Calendar and the Events Calendar Pro plugins in multiple languages with the help of the WPML plugin.
At this point this is the only multi-language plugin that is supported.

You can read all about it here:

• https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
• https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jill and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the photo view glitch you have been experiencing on mobile devices using Safari.
I would love to help you with this topic.

My colleague Brian has found a great solution to this: https://theeventscalendar.com/support/forums/topic/photo-view-doesnt-show-anything-on-mobile-devices/#post-1052640

Would you mind giving this a shot and letting me know how it goes ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Vivianne and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

But first, can you confirm if you have :

• Used both of Barry’s snippets ?
• Changed the setting in Events > Settings > Display to Default Page template ?

Could you also share an example URL where you have the comments enabled, so that I can take a look at it ?

Finally, it might be a simple matter of tweaking the snippets to add the proper syntax to get the comment counts as explained here: https://codex.wordpress.org/Function_Reference/comments_number

Best regards,

Geoff B.

[Geoff B.]

Hello again Christine,

We are sorry about the inconvenience this might be causing.

We did have a bug with permalinks that contained a dash character, but that was fixed a couple of versions ago. What is remaining is a bug that only impacts the back-end url, but not the actual front-end link. We are working on fixing that.

Unfortunately, I cannot commit to a release date at this point. But stay tuned you will be contacted as soon as it’s fixed!

But back to your situation, this is why my question from the previous thread is also relevant here. If you indeed have template customization in place, it might require some code updates to be up to speed with the latest version of our plugins.

That being said, I am not 100% sure that this is the cause, so I appreciate your patience while we try to find out the cause of the isssues.

With that in mind, I would also suggest trying the following:

• Go to WP-Admin > Events > Settings > Enable event views, in there leave just List checked.
• In the default view List should be automatically selected.
• Save Changes
• Re-test
• If it works re-enable all event views

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christine and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the missing tag on mobile.
I would love to help you with this topic.

As a side note, if you prefer, we can totally continue this conversation in French.

By the looks of it, it looks like you have some template customization in place. Can you confirm that this is the case ?
You can find out by checking if there is a /tribe-events folder in your WordPress theme’s folder.

Also, just to confirm, when you say the tag is not being generated in the mobile view, are you referring to the event description in the agenda view ? If not, could you please tell me what you are referring too ? (the single event view ? something else?)

Best regards,

Geoff B.

[Geoff B.]

Good evening Yoni and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about all the time you spent looking for the pot files.
I would love to help you with this topic.

You can get all the language files here: http://translations.theeventscalendar.com/projects

As you can see there is already some work that has been done for the Hebrew translation. You can also submit your translations there for everybody’s benefit.

Once you are done with the translations, you can place them in the respective /lang folders of your plugins:

• the Events Calendar – /the-events-calendar/lang/
• Events Tickets Plus – /event-tickets-plus/lang/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Alex and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, here are a couple of things that might help.

Drew Poland’s code is great, but it is also from June 2015. With the recent release of 4.1 we are now offer the option to show event attendees, including for Community Events.
It would probably be simpler to customize the attendee list with the help of our Themer’s guide.

1) How do I show only the one event using the eventID (basically an answer to his question!)

You have to properly setup the value for the eventID, you can draw inspiration from the code found in Attendees_Report.php (the-events-calendar/src/Tribe/Event_Tickets/) and Attendees_Table.php (/the-events-calendar/vendor/tickets/src/Tribe/)

2) I’d like to show the ticket they bought….

I am not sure I am understanding this correctly. Would you mind expanding on this ?

Here are a couple of questions that might help:

• Can you confirm this is still in the context of Community Events ?
• Who is they in that context ? The different clients ? The organizer ? The admin ?

Best regards,

Geoff B.

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