[Geoff B.]

Hey Lang,

Yes you understand perfectly what the issue is.

The first thing you need to do is make sure step 6 from the following tutorial is done completely (notice the Events Categories option): https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

Once that’s done, head over to Events -> Events Categories .

From there (depending on the language selected), you will be able to tweak and assign event categories to the proper language.

Let me know if that helps.

Happy easter!

Geoff B.

[Geoff B.]

Thank you for your understanding Justin.

You will be contacted as soon as the fix is out.

Happy easter!

Geoff B.

[Geoff B.]

Hey Paul,

Happy easter to you too!

And we’ll be in touch as soon as it’s out 🙂

Best regards,

Geoff B.

[Geoff B.]

Good evening Gisela,

If you are not yet confortable tweaking your WordPress theme’s CSS file, I would recommend:

• Using a plugin that does that simply for you and has step-by-step instructions: https://wordpress.org/plugins/simple-custom-css/
• Using YouTube videos on that very topic to learn all the details (as a step-by-step explanation might get lengthy). Here’s one of many: https://www.youtube.com/watch?v=ib7xf7eOIpo

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the “WP Router Placeholder Page” preventing you from using the Community event add-on.
I would love to help you with this topic.

I have taken a look at both your website, the system information and the links you have provided.
On that note, the snippi.com URL seems to broken for some reason. Would you mind checking that out ?

Also, could you provide the link to thread you took the code to add from ?

By the looks of it, it seems like the WordPress theme you are using is not respecting theme standards or was heavily customized.

If that’s the case, just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, the first thing I would do is to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is (theme, plugin or even WordPress version).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Thomas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error message you are receiving while attempting to create a ticket.
I would love to help you with this topic.

I believe you are absolutely right. This type of message is usually being produced when there is a version mismatch in the code. By looking at your plugin list, I am noticing that Events Tickets Plus was one version behind (4.0 as opposed to 4.1).

Can you confirm if updating that plugin gets rid of the message ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Malcolm and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the plugin rejecting your attempt to charge 20pence.
I would love to help you with this topic.

I went ahead and tried to reproduce the issue, but unfortunately I was unable to do so.
This is why I have a couple of questions for you.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Would you mind also telling me which e-commerce plugin you are using (WooCommerce, EDD, etc..) for your tickets ?

Best regards,

Geoff B.

 

 

[Geoff B.]

Good evening Kiki and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Before we begin, just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, if you haven’t already, might want to read our Themer’s guide.
This will give you a general idea of how customizations work.

Secondly, I would take a look at our Organizer related functions as found here: https://theeventscalendar.com/?s=organizer&post_type%5B%5D=documentation&submit=

I believe you will be especially interested in the following one: https://theeventscalendar.com/function/tribe_get_organizer_email/

If that’s slightly outside of your confort zone, you can always hire one of our recommended customizers to do the customization for you.

Let me know if that helps getting you started.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Darren and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

There are 2 things that will help you out:

1. You actually do not need to create a CSS file in the tribe-events folder. You can just add the CSS rules to your theme’s normal CSS file. Doing that will give your CSS rule a higher priority.
2. If that rule still doesn’t work, I recommend adding !important at the end of it. This will give your custom CSS rule priority over any other rule.

.single-tribe_events .sidebar .tribe-events-single-section-title {color:#bc3671 !important}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Lang,

Since I am a big WPML user myself, I can totally lend in a hand here.

Here’s what I think is going on. Please let me know if I end creating more confusion 🙂

You original approach was to use different category names to handle languages. But, with WPML, that will no longer work. The reason for that is that WPML, when set up properly, also translates categories (just like it translates posts).

In other words, fr-Ontario should now be set up as the WPML translation for the category en-Ontario. Otherwise, by default, both of these will be perceived as “English”.

Secondly, the widget logic plugin is used to provide the ability to display content on a language specific basis.

In your case, the widget that has the following shortcode [ecs-list-events cat=”fr-Ontario” order=’ASC’ limit=’3′], should have the ICL_LANGUAGE_CODE == ‘fr’ condition (careful about the unmatching quotation marks here)

In another widget, you should have the following shortcode [ecs-list-events cat=”en-Ontario” order=’ASC’ limit=’3′] with the ICL_LANGUAGE_CODE == ‘en’ condition

But, that will only work if:

1. You have set up the event category translation properly
2. The Events Calendar Shortcode plugin supports WPML (which I’m not sure about). You might consider using the Events Calendar Pro shortcodes instead: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jo,

Thank you so much for the screenshot.

I realize I might have miscommunicated what screenshot I was looking for. I apologize for that.

Could you send a screenshot of the details of that manually created event (more specifically the precise recurrence rules you are using).

It should look something like: https://theeventscalendar.com/content/uploads/2013/02/14-PRO-Add-New-Event-cropped.png

Have a great day!

Geoff B.

[Geoff B.]

Good evening Melody,

Thank you so much for the screenshots.

The most common cause for the “Sorry, key validation server is not available.” message is that the webhost or local installation is preventing/blocking connection to our licence server.

My best advice on this topic would be to read the following threads from 2 of my awesome colleagues which should pretty much cover every possible scenario :

• https://theeventscalendar.com/support/forums/topic/sorry-key-validation-server-is-not-available-17/
• https://theeventscalendar.com/support/forums/topic/sorry-key-validation-server-is-not-available-15/

Can you also tell me if you were able to solve the Sidebar issue with my previous recommendation ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hello again Christine,

Thank you so much for sharing your findings from your analysis.
I will relay them to the team in charge of the bugfix.

Also, I think it’s awesome that you are diligent in your efforts to keep all of your customizations up to date.

I hope I did not come off in a wrong way. I just want to make sure to leave no stone unturned as we try to get to the bottom of every issue (because it’s usually the fastest way to go) 🙂

So to summarize, you will be contacted as soon as the back-end permalink bug is fixed.

If I understand correctly what you are saying, revslider is using the back-end URL as a source. Can you confirm ? If that’s the case, I will see if I cannot ask Dev to provide a code snippet to fix that.

Have a great night!

Geoff B.

[Geoff B.]

Hey Jessica,

Thank you for sharing your Payment gateway.
This allows me to actively pursue my investigation on this new feature.

In the meantime, yes I do know what the ramifications are. Simply put, until the order’s status is set to “Complete”, the ticket is not sent (but everything else is).

I realize this is less than ideal in your specific situation (choosing between breaking the stock count with an automatic order status plugin or not having the ticket sent). I apologize for the inconvenience and hopefully, this will soon be smooth sailing.

 

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Ritsa,

As you know, for now WPML is the only supported way to do this.

Just to set expectations, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, the answer is yes, it is feasible to call the Event page on a page, either through customization (a custom page template) based on our Themer’s guide ‘s instructions or by trying to change the setting found in Events -> Settings -> Display (Events template).

If that’s slightly out of your confort zone, you might consider hiring one of our recommended customizers to do the customization for you.

Best regards,

Geoff B.

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