no more active link on event in calendar view on mobile only

[aafhhl]

The tag is not generated for the events on mobile iphone when viewing the agenda :

https://www.happyhumanlinks.ch/aaf-events/mois/

It works on computer web browser but not on mobile iphone safari

It already tried to deactivate The Events Calendar Category Colors Plugin.
the problem is still present.

Is it a known problem ?

[Geoff B.]

Good evening Christine and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the missing tag on mobile.
I would love to help you with this topic.

As a side note, if you prefer, we can totally continue this conversation in French.

By the looks of it, it looks like you have some template customization in place. Can you confirm that this is the case ?
You can find out by checking if there is a /tribe-events folder in your WordPress theme’s folder.

Also, just to confirm, when you say the tag is not being generated in the mobile view, are you referring to the event description in the agenda view ? If not, could you please tell me what you are referring too ? (the single event view ? something else?)

Best regards,

Geoff B.

[aafhhl]

To reproduce the problem :

See the missing in this page from a mobile :

https://www.happyhumanlinks.ch/aaf-events/mois/

Yes we have a tribe-events folder in our Child theme

But the page referenced above is NOT customized on our site.

We customized single-event.php only not the whole calendar view

[aafhhl]

To clarify :
the problem is that the a tag containing the url link going to the event is not generated and available from iphone mobile safari browser in the agenda view :

https://www.happyhumanlinks.ch/aaf-events/mois/

Am I clear enough ?

[aafhhl]

Have you been able to reproduce the problem of missing event links in the agenda view displayed on mobile ?
using this link ? :

https://www.happyhumanlinks.ch/aaf-events/mois/

[Geoff B.]

Good evening Christine,

Thank you for clarifying what you mean by tag.

To answer your question, yes I have been able to reproduce the issue on an iOS device.

There are quite a substantial number of customizations on the month view. Otherwise, you wouldn’t have the category color coding among other things.

I did some research on your page by using the Google Chrome inspector and you are absolutely right, there is a missing URL not being generated in the HTML. For mobile, the default behavior is that the URL should appear in the following div

<div id="tribe-events-daynum...

I also notice several CSS rules to hide different elements when switching to mobile, including the “dot” that would normally serve as an indicator to the user that they can click on the day

@media only screen and (max-width: 768px)
h3.entry-title.summary, h3.tribe-events-month-event-title, .tribe-events-calendar .tribe-events-has-events:after {
display: none;
}

In any case, my best guess is that your template customization might require some fixing / updating to work properly. Either that or there is a theme / plugin conflict.

My recommendation would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out .

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists (does the mobile navigation work better). It also allows us to pinpoint what the cause of the issue is.

As a disclaimer, when reverting to a default template such as twenty-fifteen, you will need to add the following CSS rule for now

.tribe-events-list.tribe-events-photo #tribe-events-photo-events {
opacity: 1;
}

Let me know how that goes.

Best regards,
Geoff B.

[aafhhl]

Hi,

I had more investigations on this problem :

I deactivated the plugin named : The Events Calendar Category Colors

The Big grey dot is back under the date in the agenda monthly view
but this dot is inactive and not associated to a link using a a href tag

I did not customized this agenda view and this was working with previous version 4.0.7 version.

SO seems to be a regression …

[Geoff B.]

Good evening Christine,

I’m sorry to hear that deactivating The Events Calendar Category Colors didn’t fix your issue.

I appreciate your patience while we try to fix this as fast as possible.

If that helps, the good news is that there is no other report of such an issue and that I am totally able to get the mobile monthly view working properly with a basic WordPress installation. So that means that we should be able to find a resolution.

But back to your situation, even if you did not specifically customize the agenda (monthly view), it is still possible that either a filter found in the functions.php file of your WordPress theme or another seemingly unrelated plugin or event your theme has some form of incompatibility.

The faster we are able to identify the exact cause, the sooner we’ll be able to fix it for you.

With that in mind, here are my recommended next steps:

1. Could you try reinstalling (overwriting) the latest versions of our plugins ?
2. Could you go through the complete testing for conflicts procedure mentioned above (including the theme) ?

Let me know how that goes.

Best regards,
Geoff B.

[aafhhl]

I continued my investigations and here are my last findings :

The problem of missing a href tag was related to Rocket Cache plugin
in which to fix problem, I had to add an exception to prevent Agenda view page to be cached.
You can now check the behavior on :
https://www.happyhumanlinks.ch/aaf-events/

==> But While testing I discovered that the weeky view is always empty even when containing envents.

This problem is still present with wordpress theme Twenty Fiveteen
and with only The Events Calendar and The Events Calendar PRO activated

Can you confirm ?

[aafhhl]

Precision :

==> But While testing I discovered that the weeky view is always empty even when containing events
WHEN DISPLAYED ON MOBILE.
On Normal definition the content of weekly view is OK

This problem is still present with wordpress theme Twenty Fiveteen
and with only The Events Calendar and The Events Calendar PRO activated

Can you confirm ?

[Geoff B.]

Hello again Christine,

Congratulations on finding the issue with WP-Rocket exception. I will share that along for everybody’s benefit.

You are 100% right about the week view on mobile. In fact, this has just been identified as a top priority bug.

As with the previous bug, you will be contacted as soon as it’s fixed.

In the meantime, here’s a temporary snippet that will redirect your visitors to the list view when attempting to reach the week view on mobile.

Thank you for your understanding.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Nico]

Hi there,

Just wanted to inform that maintenance release 4.1.3 is out. The update includes a fix for this issue.

Please update the plugins to the latest version and re-test to see if the fix works for you.

Best,
Nico

[Author]

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