[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Chris,

Thank you for clarifying this. I now understand exactly what you are looking for.

I believe the simplest way to control that is by using the following: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Cody,

Thank you for the extra information.

The issue is with one of the css rules found in the cache of your website

html.placeholder label[for] {
display: none;
}

You could try using a CSS rule such as the following to fix the issue:

.tribe-tickets-meta-row label[for] {
display:block !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Jesse,

Thank you for your answer.

Just as an FYI, even though it is counter intuitive, it’s OK that core is at 4.1.3 and Pro is at 4.1.2.
This will not result in non-matching version issues. But, the decision is yours of course 🙂

I took a look at your theme and it is quite a biggie! Wow!

Fixing such a highly complex WordPress theme is slightly out of the scope of the support we can provide here unfortunately.

But, you might want to experiment with:

1. Removing the call to the CSS file altogether
2. Adding one of the following filters to your functions.php : https://theeventscalendar.com/knowledgebase/themers-guide/#responsive

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hi again Holly,

Thank you for your answer.

Here is a new rule to add to your CSS to support mobile as well.

@media only screen and (max-width: 767px) {
.tribe-events-before-html {
height: auto !important;
}
}

Can you tell me how to get rid of the Timezone section of Event Date & Time?

You can turn this off site-wide by going to Events -> Settings -> General and unchecking the Show timezone checkbox

I don’t see anything in functions.php or a functions file in tribe-events folder??

This is more for my curiosity since we managed to solve most of the issues.

If you don’t mind, I would love a complete copy (in a zip file and in a private reply) of your theme’s folder. But that is absolutely optional.

Best regards,

Geoff B.

[Geoff B.]

Hey Scott,

No problem. In that case, I would recommend adding the !important argument after the rule.

.tribe-mini-calendar-nav span {
color: #973f54 !important;
}

That should fix it.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sandra,

Is it possible to use HTML in the event description?

Absolutely. The organizers would have complete access to the complete WordPress visual editor.

Furthermore, there is a snippet that can be used so that the HTML also shows in other views such as the excerpt (for the purpose of the List view for example).

If not, can these events be edited in the WP Dashboard so we can pretty it up there?

That is also possible. In fact, you can even decide that Community events need to be approved before they are published.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Sandra,

I’m stoked to hear that this worked out for you. Kudos!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Brian,

I’m so happy that you managed to fix things on your end and thank you for sharing the solution for everybody’s benefit.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hello again Sandra,

These are great questions.

Technically, the ticket itself is only sent to the customer when the WooCommerce order status is set to “Complete”. The organizer of the event is not notified by default.

This is because from a technical standpoint, you (your site) is the only vendor.

That being said, there are a couple of ways to work around this if you want the organizer to be notified:

1. You might want to take a look at our Community Events and Community Tickets plugins where organizers can see and manage their tickets
2. Some of our users have had success with the following plugin: https://wordpress.org/plugins/bnfw/
3. Finally, you could hire one of our recommended customizers to do the customization for you.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Sandra and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I would still try that snippet as I believe it works: http://clicknathan.com/web-design/customizing-wootickets-for-events-calendar/

If that does not work, you might want to read and adapt the following: https://docs.woothemes.com/document/adjust-the-quantity-input-values/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error 500 appearing on your website.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Typically error 500 messages are caused by a corrupted .htaccess file

It is possible that something went wrong with that file at the same time as you updated.

The first thing I would try is to re-save your permalinks after any update

Secondly, if that still does not work, you might want to try to temporarily use the default WordPress .htaccess file and see how that goes: https://codex.wordpress.org/htaccess

Finally, to answer your question, the latest version of the Events Calendar Pro is 4.1.2 (even though our free plugin is at 4.1.3)

Best regards,

Geoff B.

[Geoff B.]

Good evening Cody and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fieldset labels missing and that the checkbox seems to be missing.
I would love to help you with this topic.

It’s fantastic that you have been able to confirm that things work properly with Twenty-Fifteen.

This means that there is something in your theme that is preventing the proper display of the fieldsets.

Ideally, if you could provide me with a link to an event where that is the case so that I can check it, this would be super helpful.

Other than that, the fastest way to solve things would be to please provide me with a copy of your WordPress theme’s files in a .zip file (ideally in a private response). That way I can take a look at it.

Best regards,

Geoff B.

[Geoff B.]

Rebonjour Benjamin,

En fait, normalement vous devriez inscrire le nom du détenteur de chaque billet à condition d’utiliser la dernière version de chacun de nos plugiciels.

Comme première étape, vous serait-il possible de nous fournir vos informations système complètes à l’aide des instructions trouvées dans le lien suivant: https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Par ailleurs, en attendant, je me demande si vous n’utilisez pas encore notre plugiciel WooTickets. Ce dernier a été remplacé par Event Tickets Plus.

Si c’est bien le cas, voici quelques instructions pour faire la mise à niveau sans écueil: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Salutations,

Geoff B.

 

[Geoff B.]

 

Good evening Bianca and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Before we begin, just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

 

If I understand this correctly, you want to:

1. Have a way to check on the status of a ticket without being logged into the system
2. Have a way to check on the status of an event without being logged into the system

It appears that you are using WooCommerce as an e-commerce solution.
As such, the status of a ticket (pending, cancelled, complete, etc…) is completely handled by WooCommerce.

As you can imagine, support of WooCommerce API is beyond what we can provide in this forum, but that would be the only way I can think of to get that information.

You can read more about it here: http://woothemes.github.io/woocommerce-rest-api-docs/

As for your second question (how to get the status of an event), I am not sure what information you are looking for exactly. Could you expand a bit more on that ?

Best regards,

Geoff B.

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