website crash with error 500

[Rebecca]

We had to deactivate the Events Calendar Pro plugin (version 4.0.5) on our WP website due to it apparently taking down the site with an error 500. I see there’s an update for the generic Events Calendar plugin to version 4.1.3. However, I don’t see that version available for the Events Calendar Pro version (we’re running Pro version 4.1.2 at the moment).

Thanks for any help.

[Rebecca]

This reply is private.

[Geoff B.]

Good evening Dan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error 500 appearing on your website.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Typically error 500 messages are caused by a corrupted .htaccess file

It is possible that something went wrong with that file at the same time as you updated.

The first thing I would try is to re-save your permalinks after any update

Secondly, if that still does not work, you might want to try to temporarily use the default WordPress .htaccess file and see how that goes: https://codex.wordpress.org/htaccess

Finally, to answer your question, the latest version of the Events Calendar Pro is 4.1.2 (even though our free plugin is at 4.1.3)

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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