[Geoff B.]

Hey Simon,

Alright, as promised, I went ahead and ran this past one of our top Dev.

His best working theory is that there might be an incompatibility between that snippet AND the Recurring Event Instances​ box in Events > Settings > General

Would you mind unchecking that box and adding the snippet again to see if that works ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Bill,

I’m stoked that this worked out for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Patrick,

Thank you for sharing your system information.

It’s unfortunate that the glitch seems to be caused by using our Widgets with Visual Composer.

That being said, I am also noticing that you are several versions behind on our the Events Calendar Pro plugin.

Prior to trying anything else, I would recommend upgrading that plugin to the latest version (4.1.2)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Arwin,

I’m glad everything is now working to satisfaction for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Bill and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1. Although my events don’t really qualify as recurring, I require the ability to sell the same type of tickets for each event and it is quite tedious to create the tickets every time I create a new event. Will either PRO version allow me to create standard tickets for recall in other events. For example, I have various BINGO events at travelling venues and we sell Bingo Sheets and Admissions tickets for each event. It would be nice to create these two types of tickets and they just add them from a pulldown menu each time I create a new event.

That is a great question. We are currently working on the ability to have tickets fully support recurring events and, although your events are not technically recurring, this functionality will do exactly what you are looking for.

Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, without buying Pro, it would be worth experimenting with some custom post type duplicators such as: https://wordpress.org/plugins/duplicate-tec-event/

I believe you could probably extend this plugin to copy the ticket as well or hire one of our recommended customizers to do the customization for you.

2. I would like to create a front end page for employees to:
– view ticket purchasers
– check in customers using a QR or UPC code from an email verifying purchase
– Print out a paper copy of attendees (some places we go still don’t have internet access…)
Ideally shortcodes to produce these would be nice. We don’t want ticket takers to have access to the wordpress backend.

Many of these features can be accomplished via the combination of the 2 following plugins:

• Community Events
• Community Tickets

Although you probably would not have multiple organizers, you could have just one “Organizer” which would essentially be the employee’s account.

As an alternative or on top of that, as suggested before, you could hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Benjamin and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

My need is a module allowing the public users to register on my website being directly associated to an “organiser” in the event module and who can publish thier events on front or backoffice.

Yes, it absolutely looks like a good fit.

Based on how much control you are looking for, you can achieve pretty amazing results by combining our different add-ons/plugins. At the very least, you will need:

• The Community Events plugin to let the organizers publish and manage their events through the front-end (including attendee reports).
• The Community Tickets premium add-on so that Public Users will be able to register to these events (RSVP, including attendee info)
• Our free Event Tickets plugin

Finally, if you actually want your organizers to be able to sell tickets (and maybe even charge a fee), you will also need our Event Tickets Plus plugin.

Do I have to combine it with “Event calendar pro” or does it work with the free plugin ?

This works with the free plugin, you don’t need the Events Calendar Pro version unless you are interested in the extra features that it offers (like filtering the list view by organizer for instance).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Craig and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I have corporate accounts that would like to have admins go to the site and register multiple people for a particular event on one invoice/order. There is information I’ll need to collect for each attend as well.

The short answer is it depends what type of information you require for each attendee. That being said, I do believe the following functionality should do the trick: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tac and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe your question is in the context of Community Tickets.
What I am not sure about is if by Organizer you are referring to the website’s operator or to the different users that sell their tickets through the website.

In any case, it is probably feasible to let organizers decide on a per ticket basis how they want to handle booking fees.
However, this is done outside of our plugins and more at a straight WooCommerce level for the most part.

If you are talking about site admins, you could:

• Use a plugin such as : https://wordpress.org/plugins/woocommerce-product-fees/
• Use some code to trigger that based on product category. E.g.: http://stackoverflow.com/questions/26240591/add-a-fee-to-woocommerce-per-product-based-on-category

If you are talking about the different users that sell tickets through the website, then you would probably need to hire one of our recommended customizers to do the customization for you.
They could even use the plugin above as a starting point to make the option available in the front-end for your users.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the price change not updating all fields.
I would love to help you with this topic.

With that in mind, although the issue may be identical, the cause can sometimes be different. So in short, it’s hard to know without investigating this a bit further.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, could you tell me if you are using any template customizations like:

1. Some code snippets relating to tickets in the functions.php file of your WordPress theme
2. A /tribe-events/ folder in your WordPress theme’s directory

Best regards,

Geoff B.

[Geoff B.]

Good evening Christopher and welcome back!

Thank you for reaching out to us.
I would love to answer this question.

I would like to know if it would be possible for when an woo commerce email is sent to the admin if it could include the additional attendee information field sets.

Yes, this is possible to accomplish but would probably require some customization of the WooCommerce email.

This can be achieved a couple of ways:

1. Through a third party plugin. E.g.: http://codecanyon.net/item/email-customizer-for-woocommerce/8654473
2. By editing the email template from WooCommerce in the location described here: https://theeventscalendar.com/support/forums/topic/woocommerce-email/#post-1083485
3. By using the proper action hook as described here: https://theeventscalendar.com/support/forums/topic/customising-email-ticket-order-confirmation-and-order-receipt/#post-882571

If this is outside of your comfort zone, you can also hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Aedan,

You are absolutely right, the themer’s guide will not allow you to modify the backend.

Perhaps the use of “list view” is what threw me off here – as you know, this is also the name of a front-end calendar view. My apologies.

In that case, that leaves you with the 3 following options:

1. Repost your feature request in our User Voice forum
2. Hire one of our recommended customizers to do the customization for you
3. Try to tackle the customization yourself with the help of our trustee function archive: https://theeventscalendar.com/functions/

Best regards,

Geoff B.

[Geoff B.]

Hey Derek,

Thank you for your answer and for providing the information requested.
But most importantly, thank you for letting us know how that support is not meeting your expectations in this case.

We are sorry to hear that.

I totally understand where you are coming from. The problem you are dealing with is quite frustrating.
That being said, please know that my main goal is the same as yours: to get your issue resolved as fast as possible.

In my experience, the best way to achieve this is by doing some back and form teamwork troubleshooting with our awesome customers.

With that in mind, you are absolutely right. Your issues happened after an update.

Based on that fact and based on the fact that these issues are not present on a basic WordPress installation, the next logical step is to look at customization code snippets OR conflicts.

The reason for this is that sometimes, these snippets “break” when there is an update of:

1. Our plugins
2. Of a third party plugin
3. WordPress
4. Your WordPress theme

As it turns out, there is actually an update for the snippet in question: https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/
I would recommend trying to to the update and see if that fixes it.

If that still does not solve the issue, my next recommendation would be to do a quick attempt of reverting back to a default WordPress theme.
Some of our customers in your situation do that with a temporary “Maintenance / Coming soon” plugin activated to make sure their visitors are not seeing these tests.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hey Holly,

I’m glad the @media css rule worked for you.

Regarding the timezone, you are absolutely in the right spot. You only need to click on the “Update timezone data” button to gain access to the checkbox.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Stefaan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about that extra border coming from the iFrame.
I would love to help you with this topic.

I took a look at your website and it turns out that there is no CSS rule define for borders of an iframe in your theme.
As a result, it defaults to your browser user agent stylesheet. CSS rules on the iframe’s main container will work as long as they are specified before loading the page.

You have a couple of options available, but here’s one that should do the trick:

iframe { border: none !important}

Another option would be to make the border-width 0px or to make it white.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good morning Yacine and welcome back!

Thank you for reaching out to us.
I would love to answer these great questions.

1) What is the difference between : Tickets for WooCommerce by Woothemes and Event tickets plus ?

Actually, there is no real difference. Tickets for WooCommerce was the old version of Event Tickets Plus.

At that time, each WordPress E-commerce solution had it’s own product. They are now all combined under one plugin.

2) Each of Theses modules works with recurrent event ?

For now, they work with recurrent events, but in a very basic way: 1 ticket for the whole series of events.

Since there are a lot of people looking to be able to sell separate tickets for each recurring event, we have begun working on that feature. Unfortunately, I cannot commit to a release date at this point. But stay tuned!

3) Is it possible to replace the form provided by another custom form ?

Event Tickets Plus lets you add custom attendee information (via additional fields). So in theory that should help you out.

If you are looking for something completely different, then it would require some template customization. Probably, that would mean redirecting the customer to the WooCommerce product page and handling things from there.

4) Is it possible to check by default: Don’t list me on the public attendee list and hide it form the front ?

Yes, that can be a accomplished by a combination of settings, code snippets and perhaps some CSS depending exactly on what you are trying to do.

Let me know if that helps.

Have a great day!

Geoff B.

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