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Good evening Anthony,
Thank you for writing back.
According to our logs, the fix for issues between recurring events and DST was indeed part of the recent update.
If you are not finding this to resolve your issue after updating (re-saving) your permalinks, please let us know.Have a good week-end,
Geoff B.
Hey Saulo,
Alright, I’m trying to keep this as simple as possible:
- We need to force the creation of recurring event in the icl_translations DB table (right now, only the 1st event of the recurring series is there). WPML uses this table as a “map” to know what post/event is in which language
- To do that, you can simply deactivate and reactivate WPML OR use their troubleshoot built-in page to do the same thing.
- Once that is done, there is a high chance that the freshly added entries of recurring events will ALL be assigned the default language of your site in the icl_translations DB table.
- You need to manually correct and attribute the language value in the appropriate column of the icl_translations DB table.
This should cut it.
Let me know how that goes.
Best regards,
Geoff B.Good evening Taike,
I’m glad that this fixed it!
Kudos on your collaboration to get there.
can i change the emails who are sent as confirmation and the tickets?
Yes, you can do that:
- By using a third-party paid plugin
- By using WooCommerce’s instructions on custom email templates: https://docs.woothemes.com/document/automated-follow-up-emails-docs/custom-email-templates/
- By reading our Themer’s guide to get a sense of how to modify the tickets.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Ellen and welcome back!
Thank you for reaching out to us and for the system information.
We are sorry to hear that your plugin stopped working!
I would love to help you with this topic.From what I am seeing on this site, the following message is returned on the checkout page: “Sorry, your session has expired. Return to homepage”.
This looks like a conflict between WooCommerce and another plugin.
After a backup, you might want switching temporarily to a maintenance mode / coming soon page to do the following:
- Deactivating and reactivating our plugins as well as WooCommerce related plugins
- Re-saving your permalinks (without changing them)
- Temporarily switch back to a default WordPress theme such as twenty-fifteen
- Temporarily deactivate the following plugins: Yoast SEO and Revolution Slider
Let me know how that goes.
Best regards,
Geoff B.Hey Chris,
I’m stoked that this works for you.
Thank you once again for bringing this to our attention.You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week-end!
Geoff B.
Good afternoon Christian and welcome back!
Thank you for reaching out to us.
You are right, that extra information provided in the CSV exports got lost along the way in updates.
As you already know, we are absolutely planning of bringing all the info back.Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when it’s part of a maintenance release!
In the meantime, we are going to update the temporary snippet so that it also works with 4.1.4
Hopefully this can be done over the next couple of days.Thank you for your understanding and for bringing this to our attention.
Have a good week-end,
Geoff B.
Hey Christian,
Thank you for chiming in.
I will try to get the snippet updated so that everybody has a temporary solution until the issue is corrected in an upcoming maintenance release.
Have a good week-end,
Geoff B.
Hey Riccardo,
Have you tried simply dropping the files in the following destination: /wp-content/languages ?
If that does not work, could you please send me a copy of your WordPress theme and of your language files in a .zip file ?
Best regards,
Geoff B.
Hey Rhonda,
Yes, I would advise care if you are not comfortable.
The most important thing to remember is to always have a backup of any file you are trying to modify.
If you need assistance in the process, don’t hesitate.
Let me know how that goes.
Best regards,
Geoff B.Good evening Lee,
Thank you for your answer, for the screenshot and for the system information.
Based on what you are sending, it looks like there might be some conflict at play.
But first, after a backup, I would recommend updating to the latest version of our plugins (they were released today).As a next step, please do the following:
- Send me a screenshot (in a private reply) of your settings at Events -> Settings -> Add-on APIs
- Try temporarily reverting back to a default WordPress theme such as twenty-fifteen and tell me if that changes anything ?
If that doesn’t work, the next step would be to go through our complete testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
Thank you for your patience as we are trying to find the cause of the issue.
Best regards,
Geoff B.
Hey Taike,
Thank you so much for all of your answers.
I wish the steps above would have helped us find the cause.Since you are not getting anything from WooCommerce (based on what you have told me so far), it looks like there is something going on with WooCommerce’s use of the built-in WPmail functions.
The first thing I would try then is to setup a plugin such as: https://wordpress.org/plugins/easy-wp-smtp/
Basically, what that does is that it uses your email account to send WordPress related emails (including WooCommerce emails) instead of using your WordPress install to do so.
Let me know how that goes.
Best regards,
Geoff B.Hey Hans,
Thank you for your answers.
I have tried to reproduce the issue on my end and I was not able to.
For that reason I went ahead and got a sanity check from one of our senior support analysts.From what he is seeing, it looks like even with twenty-fourteen there is some template customization at play.
Either in your theme’s functions.php or in your theme’s /tribe-events/ folder that uses some form of redirection or URL rewrite to be able to get pretty permalinks such as /veranstaltungen/kategorie/terminanzeige/heute/ , as this is not a built-in function.If you don’t mind, could you send us a copy of your WordPress theme in a .zip file so that we can investigate ?
I can’t promise you anything, but we will certainly take a look.Best regards,
Geoff B.
Hey Marian,
I am glad we managed to come to a solution that works for you.
Thank you also for the screenshot and we totally get where you are coming from, no worries there.
We just needed to clarify everything (which we did) 🙂You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Hey Dmitri,
I am sorry that this has not been working out so far.
Let’s try to fix that.As a first troubleshooting step, could you please provide us with your complete system information using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, could you please send me a screenshot of your WordPress Settings page ?
With these informations, I believe I will be able to solve the issue for you.
Best regards,
Geoff B.
Hey Mike,
Thank you for writing back.
After scanning the QR code at check-in, will the URL that the code brings up provide any feedback to the person scanning? For example, will it tell the person scanning on the door:
[Check in successful… Number of adults/children on that ticket…]
[Already checked in…]The answer to that is yes, it will do just that. Provided the person using the app is logged-in to the website.
My colleague Brian explains it best here: https://theeventscalendar.com/support/forums/topic/qr-codes/#dl_post-1036500I guess the person on the door would admit people to the event based on the validity of the ticket itself, rather than the successful scan of the QR code right?
Actually this is 100% your decision.
We have customers that print paper version of the attendee list and manage this the old fashioned way: with a pen.
We also have customers that rely solely on the QR code scanning or that use a laptop at the door.That being said, you need to pay attention at what the screen says after the scan as it is nothing as big as a green or red light.
But you will definitely get a confirmation message such as “Customer checked-in” or “Customer already checked-in”Also, do you have a charity discount for Event Tickets Plus as you do The Events Calendar?
Actually, we even have a non profit program that you could apply to and see if you qualify: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/
Let me know if that helps.
Have a great day!
Geoff B.
