[Geoff B.]

Good evening Saulo and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the WPML recurring event issue you have been experiencing.
I would love to help you with this topic.

What is going on is that unfortunately we do not fully support WPML with recurring events at the moment.
We apologize for the inconvenience this is creating.

The good news is that we have begun working on a fix for that.
Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, there is a fairly involved manual way to fix this (including some PHPmyadmin access).
I could walk you through the steps if you want to use this as a workaround.

Best regards,

Geoff B.

[Geoff B.]

Good evening Marian and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues with your web host’s query limit.
I would love to help you with this topic.

If you don’t mind, as a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That being said, apparently what is going on is that your website (through our plugin, a customization to it or the sheer number of visitors on your site) is doing too many Database queries to your web host’s liking.

There are a couple of things you could probably do:

1. Switch to a web host or plan that does not have such limitations
2. Install a plugins such as https://wordpress.org/plugins/query-monitor/ to get a sense of where the queries are coming from
3. Use our Enable the Month View Cache option in Events -> Settings -> Display
4. Use a full fledged WordPress caching solution such as W3 Total Cache or Event Rocket

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced while trying to register your version of the plugin.
I would love to help you with this topic.

The first thing I would recommend is to download the premium plugin from your account’s downloads page

Once that is done, you will need to upload it to your website and activate it.

Finally, this will result in a license tab to be available at Events -> Settings -> Licenses.
You will then be able to enter your license number and get update notices.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Michelle and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You might try the following CSS rule to accomplish that.

If that does not work, ideally, it would be better if I could see your Community Add Event form in action (live). Could you provide me with an URL to that form (in a private reply if you prefer) ?

#tribe-community-events input[type="text"], #tribe-community-events textarea {
background-color: lightgrey;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonsoir Benjamin,

Wow! Un énorme merci de partager ça avec nous au bénéfice de tous.
Le plus important c’est que votre site fonctionne à nouveau!

J’ai fait suivre l’information en question à notre équipe de développeurs.
À ce stade, le correctif ira à travers tout le cycle de développement (y compris les tests d’assurance Qualité).

Nous vous contacterons dès que le correctif sera en place.

Vous êtes le bienvenu en tout temps dans nos forums.

Bon week-end,

Geoff B.

[Geoff B.]

One last thing. If you want to send a bigger file, I suggest using a link to something like Dropbox or Google Docs 🙂

[Geoff B.]

Hey James,

You are very very close to the solution.

The only thing is that we currently do not support the wp-content > languages > plugins > the-events-calendar folder for language files unless you also add the snippet mentioned earlier in this thread in your theme’s functions.php .

That being said, you actually do not need that extra /lang folder in there.

But as I also mentioned before, using the snippet is very temporary since this will be built-in starting with 4.2

In the meantime, if you do not want to use the snippet, as long as you keep a copy of the said translation files, you can simply drop them in /wp-content/plugins/the-events-calendar/lang and it should work. But, as you can imagine, this will be overwritten when you update.

Finally, one last note on translation files. As the plugin updates, there might be some new strings that have to get added to those translations files.
The good news is that you can always update any translation file to the latest version of the plugin using Poedit.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good afternoon Antonio,

No worries, your English is great.

In this specific case, I think I went a bit too fast in my explanation.
Thank you for keeping me honest 🙂

Let me know if you need anything else on this topic.

Have a great day!

Geoff B.

 

[Geoff B.]

Hey Abigail,

Thank you for your response, for being transparent and for the complete system information.

Before we continue, I would like to reiterate that I absolutely understand how frustrating your issue must be.
Please know that we do try our best to get the fastest resolution possible by tag teaming with our customers.

That being said, as outlined previously, based on our support policy (https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/) it might take up to 24 – 48 hours for replies. I apologize for the inconvenience this is causing for you.

Furthermore, I am sincerely sorry to hear about the loss of revenue.

Contrary to your belief, our main points of focus when programming updates are to:

• Stay compatible with the latest versions of WordPress and of other plugins we interact with such as WooCommerce
• Provide our customers with highly requested extra features
• Patch bugfixes and any vulnerability found

Unfortunately, sometimes this will break certain workflows or customizations.

As you might guess, it is certainly not intended on our end.
If nothing else, we have nothing to gain from that.

In fact, this reality is true of WordPress itself and of any WordPress theme or plugin out there.
Updates can have pretty dramatic unintended consequences and break what is in place.

In order to prevent such a thing from happening in the future, I would highly recommend setting up a staging/test server or even a local WordPress installation. This would ensure that update issues are found elsewhere than on your transactional website. I would even gladly offer to help you with that once we have settled the issue at hand.

But back to the most important part: solving your issue.

Short term, it looks like there is something in Eventica or in your Eventica child that is preventing you from using WooCommerce tickets in the context of Event Tickets Plus (most likely a customization that needs updating).

Since I am working the nightshift today, here’s what I would like to offer:

1. Please send me a zip file containing Eventica and your Eventica child theme in a .zip file – I will take a look at it and get back to you in the next few hours.
2. In the meantime, the only “fix” (which might impact the way things are displayed) would be to temporarily rename the /tribe-events/ folders found in both Eventica and you Eventica child theme to something like /z_tribe-events/

This will most likely remove any broken customization that is preventing the WooCommerce tickets from being available to you.

Hopefully this will all be over very soon!

Best regards,

Geoff B.

[Geoff B.]

Hey Jonathan,

I’m stoked the answer was helpful to you.

You are right. There are a couple of ways to link EventBrite and the Events Calendar together.
It’s mostly a matter of finding the best approach for you.

For the record, what I was saying is that if you created EventBrite Tickets directly in the Events Calendar interface, then this would send some server specific URLs to the event in EventBrite.

In the context of a Dev website, it’s less than ideal.

I believe that your approach is the best. Create events in EventBrite directly and then import them in the Events Calendar.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Derek,

Thank you for getting back to us.

Once again, I am sorry that you are not having a good experience on your end.
This is certainly unintended.

I want to reiterate that we truly appreciate your time, patience and efforts in this process.

You make a good point.
Even the slightest mistake in any core file such as functions.php

Making a backup was a great idea. In fact, I would recommend always making one, as you just did, before attempting anything.

This is actually why most people prefer making these tests on a different environment than on their live website.
It takes a few minutes to set up properly (with the help of a good Youtube video), but once it’s in place it really makes the process of testing much simpler and less stressful.

As an additional cautionary measure, you can usually tie-up your FTP software to a text editor.
This way, you can undo any changes you uploaded very quickly (Ctrl+Z), which is a great tool to have.

As such, I would like to offer to take a look directly at your theme files if you are up for it.

Would you mind sending me a copy of your WordPress theme and/or Child theme in a .zip file ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Bart and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Regarding filters

– What options do you have to enable a “Near me” search ? In the demo a user has to enter a search criteria below “Near”, but the data entry isn’t enriched with autocomplete (for example “London, England” should appear when typing “Lond”, based on Google). Is this a feature you support? Or would it require custom javascript. If yes, is this type of customization supported?

Before we begin, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

Even though we provide basic tools and advice for customizations, we unfortunately do not provide complete support for customizations.

With that in mind, you are right, the data entry is not enriched by autocomplete. You could probably customize the search bar using custom JavaScript. I recommend reading the instructions found in our Themer’s guide to get a sense of how customizations work.

Either that or hire one of our recommended customizers to do the customization for you.

– In the demo, users can search for Organizers using a Tag picker. Can this be applied to custom taxonomies?

The tag filter you are seeing in the demo comes from our Filter Bar add-on.

That filter also let’s you use fields defined in the Extra fields tab built-in.
You could probably extend that to custom taxonomies too using customization.

Regarding Upcoming Events
– How can I filter the “Upcoming events” widget to the correct venue when I use it on a custom page (i.e. not the venue)?

You could probably achieve that by using our Pro widget shortcodes: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Regarding Import
– I’m using “All Import” to perform import of csv files; this allows me to upload. Everything works fine except setting an existing Organizer and Venue. Which function can I use to find the ID of an Organizer / Venue based on its name?

The best idea would be to go through the different functions related to venues and organizers so that you can get a sense of what is possible and how you want to go about this:

• https://theeventscalendar.com/?s=venue&post_type%5B%5D=documentation&submit=
• https://theeventscalendar.com/?s=organizer&submit=Search&post_type%5B%5D=wp-parser-function&post_type%5B%5D=wp-parser-hook

Regarding MapBox
– Can I use MapBox to enhance the out-of-the-box Google maps?

I guess you could by using the proper hooks, filters and actions.

That being said, I have not yet heard of somebody that has done that.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Melanie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your issue with URL links.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

To answer your question, I have not heard of such a glitch before.

As such, I would like to work with you on finding a solution to this.

There could be a couple of things at play here:

• A conflict with another plugin, your WordPress theme or some customization
• Permalinks that need re-saving

The first 2 tests that I would recommend are:

1. Could you go on your permalinks page and just re-save the permalinks? Check if that fixes the issue.
2. Could you temporarily switch back to a default WordPress theme such as twenty-fifteen and check if that fixes the issue ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Lee and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are unable to import your first EventBrite event.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would you mind sending me a screenshot of what you see when you go to Events -> Import ?

Finally, can you confirm if you went through the following documentation ?

• https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/
• https://theeventscalendar.com/knowledgebase-category/eventbrite-features/

Best regards,

Geoff B.

[Geoff B.]

Good evening Rhonda and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the default country not working on one of your sites.
I would love to help you with this topic.

As a first step, I would recommend focusing on the site where the default country is not working, if you don’t mind.

If I am not mistaking, I believe you are referring to the following form: http://onechristianvoice.com/events/events/add
Can you confirm ?

If that is the case, there are a couple of possibilities:

1. Could you send me a screenshot (in a private reply) of your settings in Events -> Settings -> Default Content ?
2. It is possible that there is something in the WordPress template you are using or in it’s customizations that are preventing the value to be carried over

Either way, the simplest fix would be to use my colleague Nico’s suggestion found here: https://theeventscalendar.com/support/forums/topic/disable-country/#post-991590

Let me know if that helps.

Have a great day!

Geoff B.

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