Geoff B.

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Viewing 15 posts - 5,941 through 5,955 (of 9,860 total)
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  • in reply to: Ticket Info fields are too narrow on a mobile device #1184014
    Geoff B.
    Member

    Good afternoon Tina,

    I am glad we are making progress on this.

    I just tested it on an iPhone SE and it looks OK as well.
    Can you expand on your iPhone comment ? Or perhaps just do some screenshots ?

    Best regards,

    Geoff B.

    in reply to: Multi-date events #1183737
    Geoff B.
    Member

    Good morning Tony,

    I am super stoked that this was helpful to you!

    You are welcome back on our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    in reply to: Change language on community form labels #1183733
    Geoff B.
    Member

    Good morning John,

    I am glad my answer was useful to you and I’m sorry the language file approach did not work for you.

    You are welcome back on our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    Geoff B.
    Member

    This reply is private.

    in reply to: Arrow for next page at the bottom of the page #1183586
    Geoff B.
    Member

    This reply is private.

    in reply to: wpglobus #1183576
    Geoff B.
    Member

    Good evening Damian,

    Thank you for writing back.
    As you know, we are also working on adding ticket support for WPML (hopefully by the end of the year).

    You are right, I am very limited in my supporting abilities for now.
    But, I can still get you started.

    First of all, I would recommend asking the users here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6711249-integrate-with-polylang . While you are at it, you can vote for the feature request.

    Additionally, what I do know is that some users reported Polylang have reported some loss of functionality as of 4.3.x . Ironically, I believe this is related to the support we just added for recurring events with WPML.

    So at the very least, I would recommend downgrading the Events Calendar plugins to the version just before 4.3. You can read about that here: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

    I wish I had a better answer for you, but for now it’s the best one I have.

    Best regards,

    Geoff B.

     

    in reply to: Change language on community form labels #1183573
    Geoff B.
    Member

    Good evening John,

    Thank you for writing back and providing these details.

    The section you are trying to modify actually does not live in the Community Events plugin, but rather in the Events Calendar.

    More specifically in 3 places:

    1. /wp-content/plugins/the-events-calendar/src/admin-views/organizer-meta-box.php
    2. /wp-content/plugins/the-events-calendar/src/admin-views/create-organizer-fields.php
    3. In the language file for the Events Calendar

    The simplest solution, in my opinion would be to create a language file for en_us and simply “translate” that specific string. Once you are done, you can place the po/mo file in the language folder of the Events Calendar or in /wp-content/languages/plugins/

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Events not displaying in list view #1183563
    Geoff B.
    Member

    Hey T.J.,

    Thank you for writing back.

    You can send the plugin via a link to a .zip file link (stored Dropbox or Google Drive).
    I recommend a private reply for that purpose.

    Cheers,

    Geoff B.

    in reply to: How to prevent spam in RSVPs #1183561
    Geoff B.
    Member

    Good evening HVK,

    I am sorry my link was not more helpful to you.

    Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

    We unfortunately do not provide complete support for customization.

    With that in mind, the function you are using seems like a good starting point.

    You can decide to register the script like that, but this typically would be placed in your theme’s functions.php, not rsvp.php

    Once that is done, you simply need to customize rsvp.php to echo the captcha loaded from the enqueued script.

    You might want to read our Themer’s guide to get a sense of how that works.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Event widget list #1183553
    Geoff B.
    Member

    Bonsoir Grégoire,

    Oui, tout va pour le mieux, merci!

    Je n’ai pas suivi le détail de l’installation de Event Tickets et Event Tickets Plus.
    Je suis bien désolé d’apprendre ça.

     

    Merci pour les infos système.

    Serait-il possible d’obtenir une copie de la plus récente version du Divi Child theme et me confirmer quelle version de Divi est utilisée présentement ?

    Finalement, serait-il possible d’avoir une capture d’écran des réglages du widgets “Liste d’événements” ?

    Bonne soirée et à demain avec la suite de l’enquête!

    Geoff B.

    in reply to: Translation not showing anymore. #1183551
    Geoff B.
    Member

    Good evening Preben,

    Thank you for writing back.

    You can typically get (and contribute to) the latest files here: http://translations.theeventscalendar.com/projects

    In the meantime, here’s a link to the most recent files that come with 4.3.1.1: danish

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Need to renew license key, can't find account information #1183547
    Geoff B.
    Member

    Good evening Lorena and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about your license key being misplaced.
    I would love to help you with this topic.

    a) my account info can be retrieved based on the URL where Events Calendar Pro is used.

    Absolutely. I can research that up for you if you provide me with the URL in a private reply.

    b) I should start a brand new account and purchase a new license key to add to my website. (would this create a conflict, considering Pro is already installed?)

    That is totally up to you. You can have your license keys split up in as many accounts as you want.
    Some of our customers even hold several licenses of the same product under the same email address.

    But no, that will not create a conflict at all. In fact, you can move licenses around too.
    I would suggest reading the following article on this topic: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Multi-date events #1183545
    Geoff B.
    Member

    Good evening Tony and welcome to the Events Calendar forum!

    Thank you for your interest in our products.
    We’ll be glad to answer your questions.

    For example, a 4-part tasting series that will occur every Wednesday for 4 weeks. Is it possible to sell this as a single unit, but yet show all 4 dates on the calendar?

    You could accomplish this by using the recurring event functionality of our the Events Calendar Pro add-on: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

    That allows you to create your custom rules for how such events repeat (every week, on specific dates, etc…).

    Furthermore, no matter which of these 4 dates you click on, you can offer the option to purchase tickets and these will be taken from the same “pool”.

    If you prefer, a simple code snippet could only display tickets on the first event of that series.

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Buttons not working while editing an event #1183540
    Geoff B.
    Member

    Good evening Jamie and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the various buttons not responding.
    I would love to help you with this topic.

    It sounds like you have a conflict going on (either with a plugin of with your theme).

    The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1. Make a backup of your database
    2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes.

    Best regards,
    Geoff B.

    Geoff B.
    Member

    Good evening Blandine and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the shortcode not working for you.
    I would love to help you with this topic.

    I believe that this is because you do not have our the Events Calendar Pro add-on:.
    This add-on provides, among other things, the ability to use full calendar shortcodes.

    As per your second issue, the title “archives” does appear with certain themes.
    In a lot of cases, it is simply a matter of trying a different setting for “Events Template” under Events -> Settings -> Display.

    If that does not work, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know how that goes.

    Best regards,
    Geoff B.

Viewing 15 posts - 5,941 through 5,955 (of 9,860 total)