PHP Fatal error: Class 'Tribe__PUE__Package_Handler' not found

[Lisa League]

I’m getting this error when trying to update: PHP Fatal error: Class ‘Tribe__PUE__Package_Handler’ not found

I’ve restored the site but it whitescreened when update both events calendar and pro at the same time.

[Geoff B.]

Good evening Lisa and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fatal error you have experienced while updating our plugins.
I would love to help you with this topic.

First, let us apologize for any inconvenience that this might have caused on your site.

We have just released some patches for the Events Calendar and Event Tickets plugins.

The ultimate fix is to download the latest update (4.3.1.1) and make sure the updated plugin gets activated before any other plugins of our suite.

If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

To do so, you will need FTP or File Manager (via CPanel) access:

1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
   This will deactivate the plugin and let you access your dashboard again.

Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

You can now update the plugins to the latest version and reactivate them.

Let me know how that goes.

Best regards,
Geoff B.

[Lisa League]

This reply is private.

[Geoff B.]

This reply is private.

[Lisa League]

This reply is private.

[Geoff B.]

This reply is private.

[Lisa League]

Thanks Geoff, all set with the upgrade:)

[Geoff B.]

Good afternoon Lisa,

I am super stoked that it all worked out for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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