[Geoff B.]

Good evening Chuck,

Thank you for chiming in.
I am glad it worked well for you too.

My recommendation from the previous answer still applies.
If you want to make sure your edited file does not get overwritten  when you update the plugin, I highly recommend a template customization.

You might want to read our Themer’s guide to get a sense of how that works.

Best regards,

Geoff B.

[Geoff B.]

Good evening Bernhard and welcome back!

Thank you for reaching out to us.

We are sorry that you can’t switch to the next month on the mobile view.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I just went on your website with a mobile phone and I was able to navigate to the month of November successfully in the month view.

Can you confirm if your problem persists or if something changed since you first reported the issue?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Tina and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the display being too narrow on mobile.
I would love to help you with this topic.

I believe the culprit is a few CSS rules found in your WordPress theme.

I would recommend adding the following rule to your theme’s style.css or custom CSS section.

@media screen and (max-width: 768px) {
.single-tribe_events table.cart tr, .single-tribe_events #main-content table.cart tr, #content-area table tr {
max-width: none;
}
.tribe-events-style-full .tribe-events-tickets td, .tribe-events-tickets td {
max-width: none !important;
}
.tribe-event-tickets-plus-meta input[type="text"], .tribe-event-tickets-plus-meta input[type="email"], .tribe-event-tickets-plus-meta input[type="url"], .tribe-event-tickets-plus-meta input[type="password"], .tribe-event-tickets-plus-meta textarea {
width: 100%;
}
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

 

Good evening Rosanne and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the challenges you are facing while trying to use recurring events.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That way, I will be able to troubleshoot this for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening Mohammed and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 500 you are getting.
I would love to help you with this topic.

By looking at your system information, it seems that you actually have not fully updated all of our plugins. This is very important since plugins need to have matching version numbers to work properly.

Please update:

1. Event Tickets Plus to version 4.3.1 (not 4.3)
2. the Events Calendar Pro to version 4.3.1 (not 4.3)

You can download both of these here https://theeventscalendar.com/my-account/downloads/

Secondly, Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

The reason for this is because there is a chance that you might have some WooCommerce customizations that need updating.

Hang in there!

Best regards,

Geoff B.

[Geoff B.]

Good evening Bettsi and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fatal error message you are getting.
I would love to help you with this topic.

First, let us apologize for any inconvenience that this might have caused on your site.

We have just released some patches for the Events Calendar and Event Tickets plugins.

The ultimate fix is to download the latest update (4.3.1.1) of all of our plugins and make sure the updated plugin gets activated before any other plugins of our suite.

If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

To do so, you will need FTP or File Manager (via CPanel) access:

1. Find the following folder on your installation: /wp-content/plugins/the-events-calendar/
2. Rename it to something like /wp-content/plugins/z_the-events-calendar/
   This will deactivate the plugin and let you access your dashboard again.

Once you do, you can revert the name change back to /wp-content/plugins/the-events-calendar/ , the plugin will stay deactivated.

You can now update the plugins to the latest version and reactivate them.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Reinhard and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been dealing while using our plugins with Divi.
I would love to help you with this topic.

I am personally a huge fan of Divi, so this comes as a surprise to me.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you tell me which version of Divi you are using ?

Finally, could you provide me with a bit more information on what is not working exactly ? Are you getting an error message ? Perhaps a screenshot would help.

Best regards,

Geoff B.

[Geoff B.]

Good evening Thomas,

Thank you for writing back.

Actually, I am simply saying that I cannot reproduce the issue for now.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

The other thing you could do is to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Wendy and welcome back!

Thank you for reaching out to us.

We are sorry to hear about recurring URLs breaking since the last update.
I would love to help you with this topic.

As we have already discussed previously, we unfortunately do not support Polylang at the moment.

Furthermore, as of 4.3 we are officially supporting recurring events with WPML. I believe that this recent addition to our plugin support is closely tied to the recurring events no longer working properly on your website.

We are planning on looking at Polylang in 2017, but there is no plan for that short term.

This unfortunately leaves you with just a handful of options:

1. Downgrade your plugins to the version just before 4.3 (for all of the plugins so that they have matching versions) https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
2. Convert to WPML with the understanding that Community Events has not yet been tested with it.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

 

 

[Geoff B.]

Good afternoon Mauricio,

Thank you for writing back and running the test.

It is going to be hard to bypass that hardcoded argument.
Since I do not know how this happened in the first place, I cannot guarantee a fix that would be fail proof.

But, what is totally worth a shot is regenerating your thumbnails with a plugin such as https://wordpress.org/plugins/regenerate-thumbnails/

This might fix things for you.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Victor,

Thank you for writing back.

You are absolutely right about your clarifications. Especially about the 2017 end date (totally my bad).

With that in mind, it enabled me to find a glitch with recurring events while using “all day” events.

Simply put, at the current time, this does not work properly. The recurring events defined like that only span over 1 day (instead of 8). There is a bug ticket opened for that.

Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

In the meantime (I have asked to see if it would be possible to get a temporary code snippet workaround), it looks like the only way to repeat events spanning over multiple days is to use a start time on the initial day of the multi-day event and an end time on its last day.

Could you try that to see if it helps with the other issues ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Ilana and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the translation not being available to you these specific strings.
I would love to help you with this topic.

As you probably already know, the current existing translations for Hebrew are not that great.
You are welcome to contribute to that here: http://translations.theeventscalendar.com/projects

As per your specific issue, please ensure that you are looking at both the Free language files and the Pro language files.

What might be happening is that some of these strings are actually many strings combined.

For example, you will find the word “Export”, “Month” and “events” on their own in the language files, but not “Export month’s events”. Same thing for “Find events” which is broken down in “Find” and “events”.

My suggestion is to reduce your string search to just the first word. This way you will find the appropriate strings to translate (e.g.: “Find %s” – is for “Find events”)

Search, date and events are all visible in the language file.
Just make sure you do not have any language files for our plugins in place in /wp-content/languages/ (because these would override your changes).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Cat,

That is a great question.

Deleting the old version will not delete events in place.
That being said, it is still good practice to do a database backup before attempting anything.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Sheila,

I am super stoked that this worked for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Caleb,

You are welcome and we are looking forward to seeing you as one of our awesome customers.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

 

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