Event ticket not saved on admin – Returning 500 error

[Mohamed]

Hi,
After creating several events and attaching several RSVP tickets, I started getting an error everytime I am trying to save a new ticket or an existing one:
Here is the screenshot:
http://screencast.com/t/NlHaY5P1Qc
Is there a way, you could provide some assistance with this? I can always share with you my ftp access if needed.
I ve upgraded the plugins to the latest versions, but I can’t figure out the source of the error.
If you can’t provide technical support on this, is there a way to look at the error logs of the events tickets plugin beside the console from the browser?
I am still working on a test version so the URL is an IP for now.
Thanks,

[Geoff B.]

Good evening Mohammed and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 500 you are getting.
I would love to help you with this topic.

By looking at your system information, it seems that you actually have not fully updated all of our plugins. This is very important since plugins need to have matching version numbers to work properly.

Please update:

1. Event Tickets Plus to version 4.3.1 (not 4.3)
2. the Events Calendar Pro to version 4.3.1 (not 4.3)

You can download both of these here https://theeventscalendar.com/my-account/downloads/

Secondly, Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

The reason for this is because there is a chance that you might have some WooCommerce customizations that need updating.

Hang in there!

Best regards,

Geoff B.

[Mohamed]

Hi Geoff,

I just figured out the issue. It was indeed a compatibility problem with Woocommerce. I didn’t want to update the related plugin in the first place because I have some custom code on it to accommodate for some specific behavior on the site. As soon as I updated it to the latest version, the issue was gone.

My apologies for bothering you with this issue.
It should be all good now.

Separate issue however:

I was also wondering about having the RSVP.php in the child theme (/plugins/event-tickets/src/Tribe/RSVP.php). In your documentation, it doesn’t seem like I can have a copy of it on the child theme. Do you have any recommendation so that this file doesn’t get overwritten when I continue making updates?
Same thing with the file meta.js (/plugins/event-tickets-plus/src/resources/js/meta.js).

I ve tweaked the code so that it accomodates for some custom waitlist implementation and coupons verification at the rsvp level using the rsvp meta fields.

Thanks,

[Geoff B.]

Hey Mohammed,

Thank you for writing back.

I am super stoked that you have found the cause of the issue. Kudos!
Please never hesitate to contact us, supporting you is our job.

There is never a question to small to ask 🙂

In your documentation, it doesn’t seem like I can have a copy of it on the child theme. Do you have any recommendation so that this file doesn’t get overwritten when I continue making updates?
Same thing with the file meta.js (/plugins/event-tickets-plus/src/resources/js/meta.js).

That is a great question. I believe you are referring to our Themer’s guide.
Although it is true that you can include view related files in the /tribe-events/ folder of your theme or child theme, files found under the /src/ folder cannot be used in the same fashion unfortunately.

Your best bet would be to use a different approach for that. Something like a combination of dequeueing, filters and perhaps even calling your modified script in the process.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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