[Geoff B.]

Good evening Leia,

Thank you for writing back.

I must say that I am bit taken aback that the shortcode did not work in combination with a normal page (using the Fusion options to add a sidebar).

I investigated this a bit further and I think it boils down to some settings of Avada.

Try heading over to Avada > Theme options > Sidebars > Events Calendar posts

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Miles and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been dealing with while installing your license.
I would love to help you with this topic.

The good news is that you can totally move your licenses around.

As a result, I would recommend:

1. Reading the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
2. Disconnecting and reconnecting your license.

If that still does not work, it might be because you need to install the plugin at a local install level and not at the multi-site level : https://theeventscalendar.com/knowledgebase/multisite-license/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are facing while using that combination of plugins.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also please send a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there as we set up to be able to troubleshoot and pinpoint this issue with you.

Best regards,

Geoff B.

[Geoff B.]

Good evening James,

I am super stoked that my solution did the trick for you!

Sometimes, the best solutions are the simplest.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Nicolas,

First of all, kudos on the fix!

Thank you for your patience and amazing words of support. It’s really appreciated.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Steve and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The simplest way to do this would be with a CSS rule.

Try the following:

.tribe-bar-disabled {
display: none !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Doug and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been dealing with in the context of this upgrade. I would love to help you with this topic.

You are correct, you license has not expired!
I am not sure exactly why you are receiving that prompt.

In any case, you have 2 potential solutions:

1. You can safely move your licenses around: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
   As such, I would suggest disconnecting your license and reconnecting it as a first step.
2. If that does not work, you can:
   1. Deactivate Pro and delete it
   2. Head over to https://theeventscalendar.com/my-account/downloads/
   3. Download the newest version of Pro
   4. Install it via the “Add plugin” WordPress interface

As a side note, I am noticing that you are using a much older version of our Filter Bar plugin.
Please know that non-matching versions of our plugins may create issues.

Let me know how that goes.

Best regards,
Geoff B.

 

 

[Geoff B.]

Good evening Steve,

I am super stoked that this worked out for you.
Kudos on that!

On our end, we are working on a patch to prevent functionality from breaking in sites with mixed content.

Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

Have a great day!

Geoff B.

[Geoff B.]

Hey Detlex,

I am super stoked that my colleague Andras was able to pitch in and help solve this.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Andy,

Thank you for writing back.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.
If coding is not your thing, you could hire one of our recommended customizers to do the customization for you.

With that in mind, here is a quick guide to do what you are looking for:

1. Please read the themer’s guide fully (even if you don’t grasp all of it)
2. In your theme, create a /tribe-events/pro/widgets/modules/ folder
3. Copy the /wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php file in there
4. Edit that file and borrow line 24 from /wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Arnau,

I am chiming in at the request of my colleague Geoff because of my experience with WPML.

Here are some of your next steps:

1. After a database backup, please upgrade to the latest version of the WPML suite
2. Please make sure you go through the following guide: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/ .

Can you send me a screenshot of your settings for WPML > Languages ?

One thing I would recommend is switching from the ?lang= approach to a directory based approach for translations (Different languages in directories). This is also much better from your SEO.

Finally, can you also send me a screenshot of your settings for WPML > Theme and  Plugins localization ?

To answer your question, I do believe that with the correct setup you should not need to translate strings (Catalan is at 60% translation already).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Tayyeba and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about some of the options not being available on your website.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that in mind, based on the description of your issue, it sounds like you might have a mixed content issue (when there are both http and https resources found on your site).

The temporary fix for now which is to update the Site URL settings in General → Settings in wp-admin Make sure you are using https or http in both fields.

You might also benefit from using this plugin https://wordpress.org/plugins/ssl-insecure-content-fixer/

While we are on this topic, I would recommend going through all of your CSS rules and make sure you are not calling background-images with the http protocol.

For example:

.site-header .widget-area {
background-image: url(http://friendsjmz.wpengine.com/wp-content/uploads/2016/03/lt-blue-highlight-up-e1459375466983.png);}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey James,

Thank you for your understanding.

Yes, please keep me in the loop.

On my end, I made sure this gets flagged and treated in a timely manner.

Have a great day!

Geoff B.

[Geoff B.]

Bonsoir Patrick,

Hourra! C’est génial!

Je suis bien content que tout ça ne soit enfin qu’un mauvais souvenir.
Merci d’avoir tenu le coup.

Je crois bien que vous êtes désormais un expert des fichiers de traductions 🙂

Pour répondre à votre question, après vérification, vos derniers fichiers po/mo sont entièrement à jour.

Est-ce qu’il y a quoi que ce soit d’autre que je peux faire pour vous ?

Bon début de journée,

Geoff B.

 

[Geoff B.]

Good evening Gregg,

Thank you for writing back and performing the update.
You are right, I was not clear in my request about the search console.

Indeed, the results from the Google search Console are based on what Google finds as it crawls.

But, as I thought some more about this, I realized even if my theory proved to be true (that this was somehow related to some caching issue), it would take a while to be updated from Google’s crawls.

I would like to ask for a second opinion on this one since this is quite a head scratcher.

Hang in there as I do that for you.

Best regards,

Geoff B.

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