Error when using Events Plus with EDD

[Mark]

I am using Event Tickets Plus with Easy Digital Downloads and Studiopress Outreach Pro on an iMac running DesktopServer Premium v3.8.1.

When I create a post and set a ticket price, and then try to view the post, I get the error message below. (I have it divided into three files.) As a result, I am unable to get past the error page topurchase a ticket.

I have disabled all other plugins (except Event Tickets) and get the same result. However, if I disable Event Tickets Plus, and just run with Event Tickets, I do not get an error.

I sent this error problem to Easy Digital Downloads and they said that since I do NOT get the error when I disable Modern Tribe’s plugins, they said the error is not caused by their plugin and therefore I should report this to Modern Tribe.

Can you help with this?

Thanks,

Mark Herro

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are facing while using that combination of plugins.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also please send a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there as we set up to be able to troubleshoot and pinpoint this issue with you.

Best regards,

Geoff B.

[Mark]

Geoff,

I am using Event Tickets Plus, (not the Event Calendar) and when I go to Event in the admin dashboard, there is no option for Help. There are just links for “settings,” and for “Event Add-Ons.” And in Settings, there is no tab for Help, so I don’t know how to send you the System info.

Mark

[Mark]

Geoff, I installed The Event Calendar so I could access the help system.

Here is the System info from my computer:

HOME URL
http://www.outreachpro.dev
SITE URL
http://www.outreachpro.dev
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
admin
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 0abb################################faf3
WORDPRESS VERSION
4.6.1
PHP VERSION
5.5.24
PHP
max_execution_time = 600
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
display_errors = 1
log_errors = 1
SERVER
Apache
SAPI
apache2handler
PLUGINS
Easy Digital Downloads version 2.6.13 by Easy Digital Downloads(https://easydigitaldownloads.com)
Event Tickets Plus version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Genesis Dambuster version 1.5.5 by Russell Jamieson(http://www.diywebmastery.com/about/)
Genesis Responsive Slider version 0.9.5 by StudioPress(http://www.studiopress.com)
The Events Calendar version 4.3.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Outreach Pro
MULTISITE
–
SETTINGS
previous_event_tickets_versions =
Array
(
[0] => 0
)
latest_event_tickets_version = 4.3.3
last-update-message-event-tickets = 4.3.3
datepickerFormat = 5
ticket-enabled-post-types =
Array
(
[0] => post
[1] => page
[2] => download
)
ticket-authentication-requirements =
schema-version = 4.3.3
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
)
latest_ecp_version = 4.3.3
last-update-message-the-events-calendar = 4.3.3
WP TIMEZONE
Unknown or not set
WP GMT OFFSET
Unknown or not set
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/Users/mark/Documents/Websites/www.outreachpro.dev/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.3.3

I am using the Genesis framework with the Outreach Pro theme. Since they are not free themes, how do I get those to you?

Mark

[Mark]

This reply is private.

[Geoff B.]

This reply is private.

[Mark]

Hi Geoff,

I tried using WooCommerce instead of EDD with the Outreach Pro theme. This time I did not get an error; however, on the event page where it says “Tickets,” I am getting a box to enter the quantity of tickets, but there is not number in the box – just the up/down arrows. (See screenshot attached). Is this something I am doing wrong, or is it a bug in The Events Calendar or WooCommerce?

Thanks,

Mark

[Geoff B.]

Hey Mark,

As promised, I did go ahead and requested a second pair of eyes on this.
As it turns out, both our experience is 100% right. There is a major bug with EDD tickets currently.

We apologize for the inconvenience this is creating
We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

In the meantime, your option are to :

1. Downgrade our plugins suite
2. Try WooCommerce (as you just did)

As for your question regarding WooCommerce, this is a CSS issue.
The number in the box is there, but it is hidden by the  arrows.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.woocommerce .quantity .qty {
width: 4.631em !important;
}

Best regards,

Geoff B.

[Mark]

This reply is private.

[Geoff B.]

Good afternoon Mark,

I totally understand where you are coming from.
The current bug with EDD is a pretty major one.

I can appreciate how downgrading might not be an acceptable solution to you for now.
Again, we do apologize for the inconvenience this has caused so far.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

Best regards,

Geoff B.

[George]

Hello!

I wanted to share that we’ve just published The Events Calendar 4.3.5, which includes a fix for these issues.

You can learn more about the release here → https://theeventscalendar.com/maintenance-release-the-events-calendar-4-3-5-event-tickets-4-3-5-and-premium-plugins/

Cheers!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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