Can’t set recurrence rules anymore

[Nicolas]

Hi,

I just noticed this morning that the “recurrence rules” feature for my events wasn’t working anymore. When i used to click the “Add Another Rule” button, it would load a dropdown list with options to choose from. Now, when I click the button, it just reloads the event page, and says “event updated”. But I don’t get to see the dropdown list anymore.

I can’t tell exactly when this bug appeared. The latest event I added dates back to a month or so.

I would very much appreciate your help with this issue. Thank you

[Nicolas]

Following up on my previous message, I also noticed that besides the non-responsive “Add Another Rule” button (which when clicked, actually saves & reload the page), the “Add another organizer” link wasn’t working either, and that when clicking any of the “Start Date & Time/End Date & Time” calendar entries, no calendar appears anymore (while there used to be a calendar popping-up when this entry was clicked).

I now tend to believe that there are some Css o Js conflict involved here…

[Nicolas]

**UPDATE**

I downgraded both TheEventCalendar and TheEventCalendarPro to 4.3.1 and the “recurrence rule” came back. The plugin seems now to be fully functional. I’m now pretty sure that the free version of TheEventCalendar was causing this issue. At least, I’m 100% confident that TheEventCalendar was the one causing this bug (I deactivated all my plugins one by one, installed an old version of the theme I use and default WP them)

I haven’t tried the other versions of TheEventCalendar posterior to 4.3.1. But at least I am confident this feedback will help you look into this, and solve this bug in the next version of your plugin.

I leave the thread open, as my issue still needs assistance (since I can’t use the latest version of the plugin)

Cheers!

[Geoff B.]

Good evening Nicolas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about some of the functionalities not longer working on your website. Yikes!
I would love to help you with this topic.

Kudos on finding a workaround.

Based on your description of the issue, I believe this might be caused either by a recent issue we have seen on some websites that use https.

To make a long story short, the latest version of our plugin tends to break when there is mixed content served on a page.

This can be solved by:

• Reviewing the way SSL is being configured at all levels. For example I am noticing that your license is set to http://www.fleamapket.com as opposed to https://www.fleamapket.com
• Using a plugin to solve any mixed content issue found in the Developer tools console of Google Chrome: https://wordpress.org/plugins/ssl-insecure-content-fixer/

Let me know how that goes.

Best regards,
Geoff B.

[Nicolas]

Hi Geoff,

Thanks for getting back to me, and for the workarounds! I’m also glad to hear that I haven’t been the only one to experience this issue.

I’ve given SSL Insecure Content Fixer settings a go, but it hasn’t solve the issue. I tested all possible configs offered by the plugin (off, simple, content, widgets and capture), but nothing worked. I still have the same issue as described in my previous email (can’t set recurrence rule and other features of the Event Calendar Pro plugin).

I followed your first recommendation and tried to reset my license key to work with https://www.fleamapket.com, but the admin panel doesn’t seem to offer the possibility to choose between http and https.

Since I could not solve my issue, I had to revert to the-events-calendar v.4.3.1 (both the free and pro version). But I very much look forward a permanent fix, to be able to enjoy the latest versions of your great plugin.

Thanks!

Nicolas

[Geoff B.]

Good afternoon Nicolas,

Thank you for writing back and running those tests.

I apologize for the delay answering.

Unfortunately, we are closed on weekends and to make matters worst, we had a really high volume of requests to deal with following Black Friday / Cyber Monday.

But we are all good now!

I am sorry the insecure content fixer did not yield any results.

Out of curiosity, is there any chance you could have a staging site setup on your end (a clone of your live website) ? This could be super useful to test upgrades and in this case, push the troubleshooting further.

On my end, I would like to add your specific case to the bug ticket.
In order to do that, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

My goal is to try to reproduce your specific environment the best I can.

Thank you for your understanding.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Nicolas,

I was thinking about this thread and I was wondering if you can check if both URLs are set to https under Settings > General on your WordPress install while you are at it ?

Best regards,

Geoff B.

[Nicolas]

Hi Geoff,

Thanks for keeping my case in mind! I really appreciate your efforts.

After you mentioned it, I went to check my install, and I noticed that the WordPress Address (URL) was http whereas the Site Address (URL) was https.

I’ll change it when I’m at the office, and I’ll let you know if this solves the issue.

Looking forward to giving this a go!

Cheers,
Nicolas

[Geoff B.]

Hey Nicolas,

Awesome! Keep me in the loop please.

Have a great day!

Geoff B.

[Nicolas]

Hi Geoff,

I just set the WordPress Address (URL) to https (just like the Site Address), updated The Events Calendar plugin to its latest version (the one that was causing a bug on my instal), and it worked! I’ve edited a few events, and the bug is gone: I can now use the recurrence feature again.

Geoff, you can pat yourself in the back with a satisfied smile, because you more than deserve it. The solution to a problem is often right in front of us; the challenge is to find it.

Thanks again for your help and commitment to helping me solve my problem, and I hope the issue I had will provide guidance to users who might have the same problem with SSL certificates.

Cheers,
Nicolas

[Geoff B.]

Hey Nicolas,

First of all, kudos on the fix!

Thank you for your patience and amazing words of support. It’s really appreciated.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[George]

Hello!

I wanted to share that we’ve just published The Events Calendar 4.3.5, which includes some fixes to our plugin JavaScript and asset loading. These fixes should help address some of the problems reported here.

You can learn more about the release on this page → https://theeventscalendar.com/maintenance-release-the-events-calendar-4-3-5-event-tickets-4-3-5-and-premium-plugins/

Cheers!
George

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