Unable to Validate License

[Miles]

Purchase the pro version but unable to validate the plugin with the license provided. Keeps telling me to purchase a multi-site license but I just need it for one website.

[Geoff B.]

Good evening Miles and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been dealing with while installing your license.
I would love to help you with this topic.

The good news is that you can totally move your licenses around.

As a result, I would recommend:

1. Reading the following: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/
2. Disconnecting and reconnecting your license.

If that still does not work, it might be because you need to install the plugin at a local install level and not at the multi-site level : https://theeventscalendar.com/knowledgebase/multisite-license/

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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