[Geoff B.]

Good evening Geoff and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing with the license key.
I would love to help you with this topic.

However, before that, I am noticing that you are still using Event Rocket.
Although it was a great plugin, this plugin is known to break things since version 4x+ of the Events Calendar plugins.

And since most of its features are now built-in our other plugins, I would strongly recommend deactivating it.

With that in mind, I would try completely removing your license key, disconnecting it and reinstating it. Here is a helpful knowledge base article on that subject: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

If that does not work out, I would recommend completely deactivating and deleting the Events Calendar Pro plugin and then going to https://theeventscalendar.com/my-account/downloads/  to grab the latest version and install it using WP’s built-in Add New plugin interface (via the .zip file).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jake,

Thank you for writing back.
I did not realize you had tried this plugin specifically.

I just reported the plugin as broken. It might take a moment, but it will get fixed.

In the meantime, since the CSS only hides the buttons, your best bet is the template customization.

It’s really not as complex as it sounds:

1. You create a /tribe-events/ folder in your WordPress theme.
2. You choose the views you want to change ( i.e.: list or month )
3. Make a copy of it and put it in the correct path in the /tribe-events/ folder)
4. Look for the following  <?php do_action( 'tribe_events_after_footer' ) ?>
5. Remove that last line from the view

You should be good to go.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good morning Ilkka,

I am super stoked this was useful to you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Christopher,

I am really thrown aback to hear that!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I am wondering if something else is not triggering this.

This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

I realize this is time-consuming, but it is the fastest way to get to the bottom of this..

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Robert,

I totally agree with you. This is indeed a very serious issue and is treated as such.
To add to that I made sure this was escalated.

It was completely unintended on our end and can truly be qualified as a bug / glitch.

I absolutely believe you when you say that you reported this on July 12th.
However, I am finding no trace of that thread anywhere.

Would you mind giving me a URL of some sort so that I can find out what went wrong with your initial report? Maybe it was placed under a different user ? In any case, that would help us get better.

As for the refund, I absolutely understand where you are coming from.
This must be a pretty frustrating situation. Let’s try to fix this first.

We would gladly refund you considering the situation. At least as long as the payment gateways lets us do it.

Hang in there as I follow-up on this for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening Simon,

Just as I thought, your theme’s CSS rule for columns was interfering.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-grid .tribe-grid-content-wrap .column {
margin: 0 0 40px !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Shadi,

Thank you for the precision.

Full disclosure, everybody, including Dev is a bit swamped right now, but I will come back to this thread this week and try to further assist you. Stay tuned!

Have a great day!

Geoff B.

[Geoff B.]

Hello again Werner,

Thank you for bringing this to our attention.

What is going on is that the presence of the RSVP ticket, by default, is perceived as “free”.
This is why you are seeing the price range the way it is.

The good news, however, is that this is totally fixable.
You can simply paste the following snippet in your WordPress theme’s functions.php file: https://git.io/vXYlW

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Yiannis,

Thank you for reaching out to us.
And bringing these glitches you are bumping into to our attention.

I would love to help you with this topic.

There could be a couple of things at play here:

1. Unfortunately, there was a glitch in our latest release as far as translations are concerned.This is impacting Core, Pro, Community and Community Tickets.Even the files on http://translations.theeventscalendar.com/projects are not right

   The workaround for now will be to update the po file from the pot file
   This can be done in Poedit using Catalog > Update from pot file

2. Secondly, there are a few things we found regarding the “All” links.In the spirit of transparency, I am sharing them all with you.

   a) in \events-calendar-pro\src\Tribe\Templates\Mods\List_View.php

   esc_html__( ‘All %s’, ‘the-events-calendar’ )

   should be replace by

   esc_html__( ‘All %s’, ‘tribe-events-calendar-pro’ )

   b) In /wp-content/plugins/the-events-calendar/src/views/single-event.php , the translation for the “All events” string is not setup properlyIt should read printf( '« ' . esc_html__( 'All %s', 'the-events-calendar' ), $events_label_plural ) instead of printf( '« ' . esc_html_x( 'All %s', '%s Events plural label', 'the-events-calendar' ), $events_label_plural )

This is definitely not intentional on our end.

We apologize for the inconvenience caused by these glitches and we are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Geoff B.]

Good evening Stephen and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have experienced after updating to the latest version of Pro. I would love to help you with this topic.

Before anything else, I would also recommend updating Event Tickets Plus to it’s latest version.
If the update notice is not kicking in, try deactivating and reactivating that plugin.

On my end, while using Divi Version: 3.0.27, I am not able to reproduce that issue with the latest versions of all of our plugins. Can you tell me which version of Divi you are using.

Additionally, I am noticing that your max php execution time is set at 0. I would recommend increasing this to 300.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have face while trying to install the Events Calendar on your local site.

I would love to help you with this topic.

Actually, you are bound to encounter issues if you have Pro activated prior to activating the Events Calendar. I would recommend making sure that Pro is inactive Prior to installation.

 

We apologize for the inconvenience caused by this glitch that seems to impact certain Windows / IIs / Local installs. We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point.

But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

In the meantime, you could downgrade both plugins to their last version prior to 4.4. and that should work: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Best regards,

Geoff B.

[Geoff B.]

Good evening Gary and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the titles disappearing on you.
I would love to help you with this topic.

As it turns out, one of our other customers had a really similar issue and the good folks from the Avada team provided him with a workaround he was kind enough to share: https://theeventscalendar.com/support/forums/topic/avada-theme-page-titles-disappeared-on-views-but-appear-on-single-event-page/#post-1216007

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Pamela and welcome to the Events Calendar Support forum!o

Thank you for reaching out to us.

We are sorry to hear about your developer leaving and about your struggles getting images displaying with your tickets. I would love to help you with this topic.

As a first troubleshooting step, would it be possible to have the URL (web address) of where those tickets are supposed to be displaying ?

Secondly, if you are able to, could I get a screenshot of a sample “Edit event” screen where this is happening ? (including the “Edit ticket” section).

In case you need help with that here is a tutorial on screenshots: https://www.webwise.ie/parents/take-screenshot-pc-phone-tablet/

Finally, you can check the “Set as private reply” checkbox below to make sure this is not made public.

Hang in there as we troubleshoot this together.

Best regards,

Geoff B.

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