Images

[Pamela]

My web developer has left the country. I just introduced a new website. I am a VERY mature woman with limited tech skills. BlueHost is my VPS server. I cannot get ticket to display images on the ticket image site. It shows on the template but when I preview it does not display

[Geoff B.]

Good evening Pamela and welcome to the Events Calendar Support forum!o

Thank you for reaching out to us.

We are sorry to hear about your developer leaving and about your struggles getting images displaying with your tickets. I would love to help you with this topic.

As a first troubleshooting step, would it be possible to have the URL (web address) of where those tickets are supposed to be displaying ?

Secondly, if you are able to, could I get a screenshot of a sample “Edit event” screen where this is happening ? (including the “Edit ticket” section).

In case you need help with that here is a tutorial on screenshots: https://www.webwise.ie/parents/take-screenshot-pc-phone-tablet/

Finally, you can check the “Set as private reply” checkbox below to make sure this is not made public.

Hang in there as we troubleshoot this together.

Best regards,

Geoff B.

[Pamela]

Thank you for responding. You have made me very happy. I have struggled
over 25 hours trying to solve this. We had the plugins working very well
until we upgraded to a premium theme. Now, I have struggled with getting
this all together as I lost a developer and I am quite limited in skills.
I will follow your directions and hopefully, you will see what is going on
and can clear this confusion up quickly. However, there is no area here to
click on to keep private. Shall I proceed?

[Pamela]

RE: The Events Calendar] Images [Forum-Ref: 1218677-43300-bae83177b9]
Post Link: https://theeventscalendar.com/support/forums/topic/images/#
post-1219367

I can find no set as private reply on the email you sent. Please advise if
you think I should continue without that. Thank you. Pam

Geoff, again, thank you for contacting me.

[Geoff B.]

Good afternoon Pamela,

Thank you for writing back.
I totally understand how this can be quite the journey when you are not used to it.

Private replies can be achieved via a simple checkbox. Your interface is slightly different than mine, but here is the idea.

If that does not work out, you can just provide the info with a normal reply and I’ll make it private upon reception.

Hang in there!

Best regards,

Geoff B.

 

[Pamela]

Message Received – [The Events Calendar] Images [Forum-Ref:
1218677-43300-bae83177b9]
still awaiting response from Geoff. He asked me for information but told me
to click Private. I show no function to do that. Responded early
yesterday, still no response. Please advise. Thank you.l

Pam Adams
Inbox
x

[Pamela]

Message Received – Message Received – [The Events Calendar] Images
[Forum-Ref: 1218677-43300-bae83177b9]

THIS IS VERY SERIOUS. I WAS PROMISED A RESPONSE DAYS AGO. MY SIGHT CANNOT
ACCEPT MEMBERSHIPS OR MONEY WITH THE COMPLICATIONS OF THIS PLUGIN.

Geoff told me he would be happy to help me. I have written at least 4
times now, and can get no response from your company. I have purchased
premium plugin for support issues but I am receiving NONE. My business is
on hold while you ignore my requests for assistance. Please have someone
contact me ASAP Today!

[Geoff B.]

Good evening Pamela,

First off, I am terribly sorry about the difficulties we have encountered while trying to get support on track for your issue.

I believe that some of my replies are not making it to your email somehow (probably caused by a spam filter).

For that reason, I would recommend logging in to your the Events Calendar account and coming to this support thread directly (as opposed to relying on emails).

still awaiting response from Geoff. He asked me for information but told me
to click Private. I show no function to do that. Responded early
yesterday, still no response. Please advise. Thank you.l

Actually, I did reply, as you can see here: https://theeventscalendar.com/support/forums/topic/images/#post-1220425

THIS IS VERY SERIOUS. I WAS PROMISED A RESPONSE DAYS AGO. MY SIGHT CANNOT
ACCEPT MEMBERSHIPS OR MONEY WITH THE COMPLICATIONS OF THIS PLUGIN.

I totally understand the frustration which is quite unintended on our end.

I share the same goal as you: solve this as quickly as possible.
However, it looks like your email client is blocking my replies.

As soon as I have a hold of the requested information we should be able to move quickly.

Hang in there!

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts