Purchased New Licence But Still Can't Update Pro Plugin

[gchead]

Events Setting indicates: “Valid Key! Expires on 2018-01-17″ but Plugins lists says”

“There is a new version of The Events Calendar PRO available but your license key is expired…”

Have tried deactivating and reactivating the Events Plugin and the Events Pro Plugin but no success.

[Geoff B.]

Good evening Geoff and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing with the license key.
I would love to help you with this topic.

However, before that, I am noticing that you are still using Event Rocket.
Although it was a great plugin, this plugin is known to break things since version 4x+ of the Events Calendar plugins.

And since most of its features are now built-in our other plugins, I would strongly recommend deactivating it.

With that in mind, I would try completely removing your license key, disconnecting it and reinstating it. Here is a helpful knowledge base article on that subject: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

If that does not work out, I would recommend completely deactivating and deleting the Events Calendar Pro plugin and then going to https://theeventscalendar.com/my-account/downloads/  to grab the latest version and install it using WP’s built-in Add New plugin interface (via the .zip file).

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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