[Geoff B.]

Good evening Jason,

I am super stoked that this worked out for you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Traeci,

Thank you for writing back.
I am sorry to hear your theme is causing this, but I am happy you found the culprit and can work on a fix.

As for the other issue involving Jetpack, I searched in our system and there is no reported bug at this point. I also went ahead and tried to reproduce the issue on my system.

Unfortunately I was not able to reproduce it. But, to be fair, there are so many different modules in JetPack that this is probably caused by one of them.

In any case, you can force the related events not to display in one of 2 ways:

1. Create a template override for the single event view and remove that part. You might want to read our Themer’s guide to get a sense of how that works.
2. Use CSS to hide them.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-single ul.tribe-related-events, .tribe-events-single h3.tribe-events-related-events-title {display: none !important;}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening George,

Thank you for writing back and sharing your system info!

Since deactivating and reactivating the plugin did not cut it, let’s use a more forceful approach.

Please deactivate and delete the Events Calendar Pro.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, <u>like this</u>.

Once that is done, simply grab a copy of the latest version in https://theeventscalendar.com/my-account/downloads/

You can simply follow this guide if you need assistance doing that: http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Hans-Gerd,

Thank you for writing back.

There might be a couple of missing strings in the admin interface, but all the strings you mentioned will reappear as soon as you update the latest language files using the pot file found in its language folder.

The process is rather simple:

1. Open your Pro .po file in Poedit
2. Use Catalog > Update from pot file
3. Translate any missing string and clear all fuzzy strings after review
4. Save your .po file
5. Replace your existing .po and .mo files in the /lang/ folder.
6. Repeat the process with the Community Events language file

Additionally, we will fix this for the next maintenance release due next week.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Tomonori and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I notice that you are using WPML.
If you haven’t already done so, please make sure to follow our guides on that topic:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

To translate days and Months, I would recommend using the String translation Interface in WPML.

Make sure that you search for those untranslated terms and that you translate them for all domains (not just the Events Calendar Pro), but also the WordPress text domain.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Brian,

Actually, this specific thread is not closed. It is “Pending fix” as per your request.

Furthermore, I believe I sent you a workaround for those attendee additional data fields yesterday.

Can you confirm if you have received that reply ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Brian and welcome back!

Good news! These strings are translatable.

The issue is that, in our latest release, the language files were not updated properly.
We apologize for the inconvenience this has caused.

Until the next release, you can fix this by updating the language file from the Pot file for Pro.

However, it seems that “Post type” is indeed not translatable. I will open a ticket for that.

Best regards,

Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The shortcode you are referring to comes from a third-party plugin.

I believe you will find Pro’s built-in shortcodes to be much more flexible:

1. https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
2. https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

But back to your question for a second, yes that is achievable, but it will require a small template customization of the view/widget you want to modify.

You might want to read our Themer’s guide to get a sense of how that works.

Simply put, you:

1. Create a /tribe-events/ folder in your theme’s folder.
2. You copy the file of the view you want to change in it’s proper path.
3. You can add and remove things such as months and commas

To make sure that the site knows wether or not the end date month is different from the start date month, you will need to add a conditional that checks that in your template customization.

If programming is not really your thing, you could hire one of our recommended customizers to do the customization for you.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sonya and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

But it looks like you have found your solution.

Is there anything else I can help you with ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As you might know, since the last update, this is now a feature for our “This week’s” widget.

For now, if you want to port that to our “Upcoming events” widget, you will need to achieve this via some custom CSS.

You might want to start by assigning a fixed width and a float: left to .tribe-events-adv-list-widget .type-tribe_events

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Chelanie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced while attempting to update our plugins.
I would love to help you with this topic.

Since you already tried the most common solution, the next step would be to deactivate and delete Pro.

Once that is done, you can simply install the latest version from https://theeventscalendar.com/my-account/downloads/

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, <u>like this</u>.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Ann and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

There are a couple of ways you could achieve this:

1. Using a child-theme you might want to edit Avada’s built-in template customization to either remove the price field or simply add a CSS class next to those fields so that you can hide them. You might want to read our Themer’s guide to get a sense of how that works.
2. You can try the following snippet that will remove the “free” cost everywhere. You simply need to paste that in your WordPress theme’s functions.php: https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Scott and welcome back!

Thank you for reaching out to us.

We are sorry to hear about this error message creeping up on your page.
I would love to help you with this topic.

Actually, it seems like this error message is present on every single the Events Calendar related page.

As a first step, I would recommend downgrading both Community Events and Community Tickets to 4.3.2 and see if that makes a difference. You can read about that here: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

If that doesn’t help out, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Mark and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Actually, you need to keep the free version of the Events Calendar in place.

To get the Events Calendar Pro going, you will need to download the add-on.
Simply follow the instructions found here: http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

Once the add-on is downloaded and installed, a new spot to enter Pro’s license key will appear.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Damien and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

To get the cost field back, we actually have an extension: https://theeventscalendar.com/extensions/display-the-event-cost-field-when-ticket-plugins-are-installed/

As for the Free mention, this usually stems from using RSVP tickets.
You can remove the “free” mention by adding the following snippet to your theme’s functions.php file: https://gist.github.com/GeoffEW/b440feef873af841d023c0bf0839e93f

Let me know how that goes.

Best regards,
Geoff B.

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