Events Calendar Pro showing out of date but not updatable

[George Pytlik]

My Events Calendar Pro is showing a message at the top of the screen that version 4.3.4 is out of date but there is no option to update the plugin. WordPress acts as if it is up to date. Is this an issue? If so, what’s the process for updating?

[Geoff B.]

Good evening George and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the confusion created about the update of the Events Calendar Pro.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you try the following: temporarily deactivate Pro and reactivate it.
Does that allow you to update the plugin ?

Best regards,

Geoff B.

[George Pytlik]

This reply is private.

[Geoff B.]

Good evening George,

Thank you for writing back and sharing your system info!

Since deactivating and reactivating the plugin did not cut it, let’s use a more forceful approach.

Please deactivate and delete the Events Calendar Pro.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <i>any</i> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <i>does</i> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, <u>like this</u>.

Once that is done, simply grab a copy of the latest version in https://theeventscalendar.com/my-account/downloads/

You can simply follow this guide if you need assistance doing that: http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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