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Good evening Joseph,
Thank you for the additional info.
To Jaquie’s point, have you tried the Delete Duplicate Venues button located under Events -> Settings -> General ?
It only appears when duplicates are indeed detected.
Aside from that, this is quite the head scratcher. I will run this by an extra pair of eyes to see if we have not missed something.
I’ll get back to you as soon as that is done.
Jacquie, for your other issue, please open up a separate thread so that we can provide you with the care and attention it deserves.
Best regards,
Geoff B.
Good evening Benjamin,
Thank you for writing back and for the extra information.
In that case, I believe you could probably accomplish what you are looking for with settings and perhaps some CSS.
Recurring events is the way to go in this case. We will just need to focus on how the result is displayed.
Here are a few ideas:
- You could hide the “see all” link through a template override. You might want to read our Themer’s guide to get a sense of how that works.
- You could use the settings for recurring events found under Events -> Settings -> General
- You could just use some good old CSS (even specific to that event) to hide what you don’t want to see.
Ideally, if you had that event “live” for me to see (either on a staging site or an event very far in the future so nobody sees it), I could give you a hand with the CSS.
Best regards,
Geoff B.
Good evening Sebastien,
Awesome! Kudos on implementing this.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Helena and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the setting tab being empty on your install.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:- A conflict with another plugin
- A conflict with your WordPress theme
- A template customization for the Events Calendar that requires updating
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
- Make a backup of your database
- Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Let me know how that goes.
Best regards,
Geoff B.Good evening Sean and welcome back!
Thank you for reaching out to us.
We apologize for the inconvenience caused by this glitch impacting our customers that have hosting with GoDaddy (can you confirm that this is your case ?).
We are actively working on a fix for this.
Unfortunately, I cannot commit to a release date for a fix at this point, but it is a priority one bug.
But you will be contacted as soon as there is one.Thank you for your patience as we see this through.
Best regards,
Geoff B.
Good evening Laura and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.The short answer is absolutely. You can limit the number of tickets per customer.
I am going to assume that you are referring to our Event Tickets Plus add-on (using WooCommerce).
There are many ways you can achieve that, but probably the simplest is to use a WooCommerce specific third-party plugin. Here are a couple of examples:
- https://woocommerce.com/products/minmax-quantities/
- https://wordpress.org/plugins/min-and-max-purchase-for-woocommerce/
This works because we literally hand over all of the transactional aspect of things to WooCommerce.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Nancy and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We apologize for the inconvenience caused by this glitch impacting our customers that have hosting with GoDaddy (can you confirm that this is your case ?).
We are actively working on a fix for this.
Unfortunately, I cannot commit to a release date for a fix at this point, but it is a priority one bug.
But you will be contacted as soon as there is one.Thank you for your patience as we see this through.
Best regards,
Geoff B.
Good afternoon Emma and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the 404 issues you have encountered.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, you might want to give the following ideas a shot: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/
Finally, based on what I can see, it looks like your premium licenses have all expired.
You can still continue to use these premium add-ons, but it means that you will have to “freeze” our free plugins as well.This is because only “matching versions” will work properly with one another.
Hang in there,
Geoff B.Good afternoon Othniel and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the confusion surrounding our the Events Calendar Pro add-on.
I would love to help you with this topic.What is going on is that you actually need to download and activate our Pro add-on plugin first.
The following article should walk you through it: https://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/Let me know how that goes.
Best regards,
Geoff B.Good afternoon Lisa and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the tickets being confirmed before the purchase. Yikes!
I would love to help you with this topic.Full disclosure, that is probably because of the “Try to set to complete” setting found in Events -> Settings -> Tickets.
We noticed that this setting had unintentional disastrous results for some of our customers.
We apologize for any inconvenience this might have created.The good news is that if you upgrade to Event Tickets Plus 4.4.2, we completely redesigned this feature and it should put an end to this issue for you.
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Keith,
I am super stoked to hear that.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Mats and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry about all the inconvenience this bug has created for you so far.
I would love to help you with this topic.The fix has been programmed and it is pending release.
That means it should make it in our next maintenance release.Of course, you will be contacted as soon as it is out.
In the meantime, you could always downgrade the Events Calendar to 4.4.0.1 (and do the same for our other plugins – version 4.4): https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
This will reestablish image import.
Hang in there!
Best regards,
Geoff B.
