Tickets are being confirmed before payment or purchase.

[Lisa]

We have had two instances (out of three tickets sold) where the ticket purchase is being confirmed as paid and creating an order number before the transaction is completed. Can you help me figure out why. Thank you so much!

[Geoff B.]

Good afternoon Lisa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets being confirmed before the purchase. Yikes!
I would love to help you with this topic.

Full disclosure, that is probably because of the “Try to set to complete” setting found in Events -> Settings -> Tickets.

We noticed that this setting had unintentional disastrous results for some of our customers.
We apologize for any inconvenience this might have created.

The good news is that if you upgrade to Event Tickets Plus 4.4.2, we completely redesigned this feature and it should put an end to this issue for you.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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