Attendee information (extra fields) not saving

[epicwebsol]

Attendee information (extra fields) not saving

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/attendee-information-extra-fields-not-saving/

[Geoff B.]

Good evening Sean and welcome back!

Thank you for reaching out to us.

We apologize for the inconvenience caused by this glitch impacting our customers that have hosting with GoDaddy (can you confirm that this is your case ?).

We are actively working on a fix for this.

Unfortunately, I cannot commit to a release date for a fix at this point, but it is a priority one bug.
But you will be contacted as soon as there is one.

Thank you for your patience as we see this through.

Best regards,

Geoff B.

[Brook]

Howdy Sean,

Your thread is attached to a bug report we have filed. This glitch prevented the attendee meta for your tickets from saving, and so all of the recent ticket purchases contained no meta in your attendee reports. This problem only affected those on GoDaddy servers, including MediaTemple and other GoDaddy brands.

The issue started 3 weeks ago, and impacted people who had made absolutely no changes to their website. It was apparently the result of a change GoDaddy made to their servers. We began an investigation as soon as we could. Late last week the problem went away for some affected. In all of our recent tests the problem has gone away on our GoDaddy test server as well.

I wanted to double check with you, are you still having issues collecting attendee meta on new purchases? Unfortunately during the outage none of the data collected would have been saved to your database. While we were not able to determine what GoDaddy did to prevent it from saving, we have confirmed that the data is completely missing. However, if the issue has gone away on your site as well, then any tickets sold from today forward should contain the attendee meta data.

Please let us know if you have any questions.

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts